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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0). Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service. - Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide - Increase your survey response rate by 200% - View your CRM data and set triggers based there - Get 3x the feedback you get without having to send more emails You can customize both the look and the content of your surveys - Create reports, track KPIs, set goals and create them.

Description

Transform your surveys into engaging, user-friendly, and distinct reflections of your brand's identity and goals. Our industry-leading setup time allows you to acquire customer insights in no time at all. You can effortlessly integrate surveys into your current email communications with just a click—our solution is remarkably straightforward and requires only a simple copy-and-paste action. This turns every email into an opportunity for your customers to share feedback that can propel your growth. Timely responses to this feedback are essential for nurturing strong client relationships and avoiding potential dissatisfaction. Customize your survey and call-to-action in your preferred language to better resonate with your audience. Understanding your performance is vital, and you can find all your statistics conveniently organized in the Reporting tab, providing you with valuable insights to enhance your strategy. Staying informed about customer sentiments is crucial for ongoing improvement and success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Gmail
Microsoft Outlook
Bitium
Bold BI
Desktop.com
Easyflow
Freshsuccess
Front
Google Business Profile
Groove
LiveAgent
Microsoft 365
ProjectManager
Quickwork
Slack
Stackreaction
Trelica
Truto
Zapier
Zendesk

Integrations

Gmail
Microsoft Outlook
Bitium
Bold BI
Desktop.com
Easyflow
Freshsuccess
Front
Google Business Profile
Groove
LiveAgent
Microsoft 365
ProjectManager
Quickwork
Slack
Stackreaction
Trelica
Truto
Zapier
Zendesk

Pricing Details

$39.00/month
Free Trial
Free Version

Pricing Details

$30 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Nicereply

Founded

2011

Country

Slovakia

Website

nicereply.com

Vendor Details

Company Name

RateMyService

Website

www.ratemyservice.io

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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