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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Ngage is a dynamic live chat solution featured on over 8,000 business websites across various sectors, where expertly trained operators deliver a tailored experience that effectively transforms visitors into loyal clients. By facilitating discreet conversations, we assist potential customers in forging a connection with your brand. We promptly gather and relay essential information to streamline your intake and sales processes, ultimately enhancing your website's conversion rates at an affordable price. Each visitor is greeted courteously before they have the opportunity to leave, ensuring they feel welcomed right away. Our skilled operators engage with visitors to gather insights about their needs and situations. After summarizing the discussion, we seamlessly connect the web visitor with your team, ensuring a smooth transition. With Ngage, you can connect with prospective clients instantly, significantly boosting your conversion rate and fostering lasting relationships. This efficient approach not only improves customer engagement but also drives your business's growth.

Description

Support teams centered around your values that resonate with your brand identity. This toolkit is designed specifically for growing businesses. We create a tailored team that aligns with your company culture, customer expectations, and unique operational requirements. Additionally, we integrate comprehensive training, essential tools, valuable customer insights, and other resources, ensuring your operations can expand without compromising on quality or efficiency. Looking for assistance with evaluating your latest product launch? Our extensive network of global Software QA experts is at your service to help you meet your release timelines with confidence while keeping your apps and websites free of bugs. We treat your brand with the utmost care, as if it were our own. Our moderation and trust & safety professionals not only support your existing team but also seamlessly integrate with it, upholding your community standards across all languages and time zones. We offer a wide array of testing services, including regression and snapshot testing, system integration, functional, exploratory, and black box testing. Additionally, we provide user acceptance testing, localization testing, policy and workflow consulting, and strategies for online risk mitigation to ensure your operations remain secure and effective. Our commitment to your success extends beyond just meeting standards; we aim to elevate your brand’s reputation in the digital landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
8am CasePeer Yes 
Captorra Yes 
Clio Yes 
Freshchat No 
Freshdesk No 
Front No 
Google Workspace No 
Gorgias No 
Help Scout No 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Intercom No 
Lead Docket Yes 
LiveChat No 
SmartAdvocate Yes 
Zendesk No 

Integrations

Salesforce Yes 
8am CasePeer No 
Captorra No 
Clio No 
Freshchat Yes 
Freshdesk Yes 
Front Yes 
Google Workspace Yes 
Gorgias Yes 
Help Scout Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Intercom Yes 
Lead Docket No 
LiveChat Yes 
SmartAdvocate No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$10 per hour
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Ngage Live Chat

Founded

2008

Country

United States

Website

www.ngagelive.com

Vendor Details

Company Name

PartnerHero

Website

www.partnerhero.com

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

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