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features
design
support

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Write a Review

Description

Targeted customer surveys are essential for enhancing customer engagement and advancing your business strategies. By utilizing surveys, you gain a deeper understanding of your clientele, and you receive vital feedback necessary for ongoing improvements. Additionally, these surveys can reveal employee satisfaction levels, which is crucial for retaining talent and enhancing the quality of customer service they deliver. To ensure your investments in development align with actual customer desires, it's imperative to gather marketing research through surveys. Furthermore, collecting feedback from event participants allows for the planning of increasingly successful and well-organized events. Understanding customer perceptions of your company and the staff they interact with is invaluable for fostering loyalty. Ultimately, surveys not only inform you about customer sentiment but also provide insights into employee happiness, guiding you on effective retention and engagement strategies. Regularly seeking this feedback can lead to a more dynamic and responsive business environment.

Description

Many one-on-one meetings often fall flat from the start, filled with mere status updates, brief replies, and silence that leads to an early conclusion. This can be quite disheartening, which is why we created a solution. If you're unsure of what to discuss, Uptick offers insightful questions that foster meaningful conversations right from the beginning. Our platform suggests essential topics to ensure that everyone involved gains value from the meeting, whether it's the manager or the team member. By engaging in discussions that go beyond simple task-related issues, you can uncover the real dynamics at play and build stronger trust within your team. Simply holding a meeting is insufficient; it's vital to know the right questions to ask. Uptick equips you with proven questions, grounded in research, that reveal the underlying realities of your team’s situation. Leverage Uptick to align priorities with your team members, making them feel valued, and soon you'll begin to identify trends in both employee performance and workplace culture. When priorities evolve, both you and your team will be informed, ensuring everyone stays on the same page. While your team may be busy, it’s crucial to assess whether they’re truly performing at their best. Uptick optimizes your one-on-ones by prompting the right inquiries, transforming them into opportunities for growth and understanding. Ultimately, this approach not only enhances communication but also elevates overall team effectiveness.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

QuickBooks Online No 

Integrations

QuickBooks Online Yes 

Pricing Details

$10 per month
Free Trial Yes 
Free Version No 

Pricing Details

$6 per user per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Nextiva

Founded

2008

Country

United States

Website

www.nextiva.com/products/customer-survey-software.html

Vendor Details

Company Name

Uptick

Founded

2016

Country

United States

Website

uptickapp.com

Product Features

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management Yes 
Goal Management No 
Health & Wellness Programs No 
Performance Management Yes 
Pulse Surveys Yes 

Market Research

Benchmarking No 
Compensation Management No 
Data Management No 
Email / Online No 
Face-to-Face No 
Panel Management No 
Paper-Based No 
Phone-Based No 
Sample Management Yes 
Statistical Analysis No 
Survey Management Yes 

Polling

Data Analysis Tools Yes 
Email Distribution Yes 
Feedback Collection Yes 
Live Results Tracking Yes 
Multiple Question Types Yes 
Online Polling Yes 
Phone Polling No 
Presentation Tools No 
Q & A No 
SMS Polling No 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Employee Engagement

Benchmarking No 
Cultural Alignment No 
Employee Awards No 
Employee Guides No 
Employee Recognition No 
Feedback Management No 
Goal Management No 
Health & Wellness Programs No 
Performance Management No 
Pulse Surveys No 

Performance Management

360 Degree Feedback No 
Compensation Management No 
Custom Rating Scales No 
Customizable Templates No 
Individual Development Plans No 
On-going Performance Tracking No 
Peer Appraisals No 
Review Cycle Tracking No 
Self Service Portal No 
Self-Appraisals No 
Skills Assessments No 
Weighted Performance Measures No 

Team Management

Assignment Management No 
Commenting / Notes No 
Goal Setting / Tracking No 
Messaging No 
Productivity Analysis No 
Progress Tracking No 
Project Planning No 
Resource Management No 
Task Management No 
Third Party Integration No 
Time Tracking No 

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