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Description
Nextiva Call Center offers a robust cloud-based platform for communication and teamwork, equipped with top-tier call center functionalities designed to enhance your first call resolution rates through sophisticated call routing capabilities. Additionally, it offers features such as automated callbacks and prompt responses for incoming calls, while also facilitating seamless monitoring of both call flow and volume. Utilizing the Nextiva Call Center solution enables organizations to efficiently adapt to varying call volumes without the need for any alterations to their existing infrastructure. Key functionalities include automatic call distribution, advanced interactive voice recording, real-time agent status display, instant escalation options, call promotion features, three-way conference calling, call queuing, and comprehensive monitoring, among others. Furthermore, this system ensures that your communication infrastructure remains agile and responsive to the needs of your business.
Description
Setting up the system is straightforward and it accommodates a variety of phone models and service providers while seamlessly integrating with existing central systems. You can effortlessly handle all your phone communications using a user-friendly and visually appealing platform. Each incoming call can be directed to the most suitable person or agent at the right time, ensuring efficient communication. The online control panel allows for easy recording, monitoring, and listening to all calls made within your organization. You can create an unlimited number of call routes, giving you flexibility in managing them through the back office. Additionally, you can customize messages for automated attendance based on extension numbers, times, or caller identification. Incoming calls can be redirected to predetermined numbers, and when lines are busy, calls can be queued while retaining the caller's information for future reference. Another noteworthy feature is conference calling, which enhances connectivity by allowing three or more individuals to connect simultaneously, ultimately saving you both time and resources. This comprehensive system streamlines communication processes and enhances overall operational efficiency.
API Access
Has API
API Access
Has API
Integrations
Microsoft Entra ID
MySQL
PostgreSQL
SQL Server
SQLite
Salesforce
Integrations
Microsoft Entra ID
MySQL
PostgreSQL
SQL Server
SQLite
Salesforce
Pricing Details
$50.00/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Nextiva
Founded
2008
Country
United States
Website
www.nextiva.com
Vendor Details
Company Name
ORBCOM
Founded
2002
Country
Portugal
Website
orbcom.pt/our-products/orbox/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Business Phone Systems
Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing
Business VoIP
Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail