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Description
Nexis® Social Analytics, driven by Talkwalker, is a robust platform for social intelligence that enables businesses to make informed decisions rooted in social data. Elevate your social media outcomes to new heights. Safeguard your brand's reputation, assess your influence, and enhance visibility with a sophisticated social listening tool designed to discover, comprehend, and extract the most crucial insights. Picture a multitude of voices simultaneously expressing themselves; while social media might not create overwhelming sound, you still need to sift through a significant amount of chatter to identify the discussions that truly impact your brand. Maximize the benefits of social listening through comprehensive analysis and reporting, featuring data visualizations such as virality mapping, hashtag tracking, and share of voice that animate the insights. In today's social media landscape, the concept of a "celebrity" has evolved, reflecting the changing dynamics of marketing and influence. The ability to adapt to these changes is essential for brands looking to thrive in a competitive environment.
Description
Elevate your customer service by transitioning from traditional social listening tools to advanced AI conversational bots. Stay informed with the latest trends in online listening and data analytics for better insights. Participate actively in conversations that incorporate customer service strategies online. Amplify your customer service approach through multichannel AI automation techniques. Keep a close eye on critical online discussions that impact your brand's reputation. By utilizing an AI-driven online listening and data analysis engine, you can gain meaningful insights that allow you to effectively oversee your brand's image. Consolidate your social media profiles into a single online brand management platform. Interact with both existing and potential customers across various web channels to boost customer satisfaction levels. Transform the customer experience by embracing innovative technology solutions. Enhance your brand communications by incorporating AI conversational bots, ensuring you not only meet but surpass audience expectations. This integration of technology will ultimately foster stronger relationships between your brand and its customers.
API Access
Has API
No
API Access
Has API
No
Integrations
Accurint Virtual Crime Center
Yes
Availity
Yes
Bridger Insight XG
Yes
CaseMap
Yes
Clarify Health
Yes
Cognizant
Yes
CounselLink
Yes
CourtLink
Yes
Facebook
No
Juris
Yes
Integrations
Accurint Virtual Crime Center
No
Availity
No
Bridger Insight XG
No
CaseMap
No
Clarify Health
No
Cognizant
No
CounselLink
No
CourtLink
No
Facebook
Yes
Juris
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$299 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
LexisNexis
Founded
1970
Country
United States
Website
www.lexisnexis.com
Vendor Details
Company Name
SentiOne
Founded
2011
Country
Poland
Website
sentione.com
Product Features
Social Media Analytics Tools
Campaign Analytics
No
Competitor Monitoring
No
Customizable Reports
No
Engagement Tracking
No
Influencer Tracking
No
Multi-Channel Data Collection
No
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
No
Configurable Alerts
No
Customer Engagement
No
Dashboard
No
Impact Scoring
No
Influencer Tracking
No
Reputation Management
No
Sentiment Analysis
No
Trend Tracking
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
No
Configurable Alerts
No
Customer Engagement
No
Dashboard
No
Impact Scoring
No
Influencer Tracking
No
Reputation Management
No
Sentiment Analysis
No
Trend Tracking
No