Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Nexa|Voice is a software development kit (SDK) that provides advanced biometric speaker recognition algorithms, along with essential software libraries, user interfaces, reference programs, and comprehensive documentation to facilitate the use of voice biometrics for multifactor authentication on both iOS and Android platforms. The system allows for biometric template storage and matching to be conducted either directly on mobile devices or on remote servers, enhancing flexibility. With reliable and configurable Nexa|Voice APIs, users benefit from an intuitive interface, supported by technical assistance that has established Aware as a reputable provider of high-quality biometric software solutions for over twenty-five years. This high-performance biometric speaker recognition system ensures both convenience and security for multifactor authentication purposes. Additionally, the Knomi mobile biometric authentication framework comprises a suite of biometric SDKs operating on mobile devices and a server, enabling robust, password-free authentication through biometric verification from a user's mobile device. Offering a variety of biometric modalities, Knomi also includes options such as facial recognition, enhancing its versatility and user appeal.
Description
Running a contact center presents numerous challenges and can incur significant costs, making it difficult to consistently achieve high levels of customer satisfaction, especially when customers must answer complex questions for verification. Imagine having a solution that not only enhances security but also cuts operational expenses and elevates the customer experience—this is the promise of Omni Authentication, a voice biometrics system. A primary hurdle for contact centers is enhancing the Customer Experience, as customers often feel exasperated when asked to recall PINs, passwords, or account numbers, while agents waste valuable time on security inquiries. With Omni Authentication, these complications are resolved by utilizing the unique voiceprint of the customer to authenticate their identity effortlessly and securely. This innovation leads to increased efficiency in contact centers and a more satisfying experience for customers, eliminating the need for callers to remember their account information or passwords. By streamlining the verification process, Omni Authentication not only saves time but also fosters a more positive relationship between customers and agents.
API Access
Has API
No
API Access
Has API
No
Integrations
Genesys Cloud CX
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
AWARE
Country
United States
Website
www.aware.com/biometrics/nexa-voice-recognition/
Vendor Details
Company Name
Genesys
Founded
1990
Country
United States
Website
appfoundry.genesys.com/filter/genesyscloud/listing/19ffbe20-01c4-4e93-a699-382e5eb96764