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Description
Regardless of whether you handle a modest volume of calls or an extensive number reaching into the millions daily, we possess the right solution for you. Deliver voice messages and reminders at remarkable speeds to countless contacts. Create engaging voice applications utilizing your own recordings or employ text-to-speech technology for a more individualized experience. You can initiate calls with pre-recorded messages and prompt recipients to press 1 to connect with your representative. Adjust the calling rate in accordance with the number of available agents, ensuring optimal utilization of your workforce. Utilize text broadcasts to disseminate marketing communications, alerts, promotions, and updates effectively. Leave voicemail messages immediately after the beep, allowing you to promptly proceed to the next call, which significantly enhances efficiency. Furthermore, you can redial contacts who missed your call or didn't complete the conversation, ensuring your outreach is thorough and precise. Tailor your messages for each recipient by utilizing text-to-speech in various languages, enhancing the personal connection with your audience. This multifaceted approach not only maximizes your outreach but also streamlines communication processes.
Description
VICIdial is an open source Enterprise-level Contact Center solution that is used by thousands of companies in more than 100 countries. It is free to anyone to use and has no per-user licensing fees.
VICIdial allows agents to handle both outbound and inbound calls. It also has the ability to do manual and predictive outbound list dialing. It can handle inbound emails as well as customer chat sessions via the website from the same agent screen. It offers over 2,000 features and many options to manage different customer interactions. You will also find a variety of reporting options to help you manage your contact centre.
API Access
Has API
API Access
Has API
Integrations
Google Docs
Insightly
Mailchimp
Oreka TR
Phonexa
Pipedrive
Salesforce
Taalk
TeamSupport
Vtiger Help Desk
Integrations
Google Docs
Insightly
Mailchimp
Oreka TR
Phonexa
Pipedrive
Salesforce
Taalk
TeamSupport
Vtiger Help Desk
Pricing Details
$99 per month
Free Trial
Free Version
Pricing Details
$0
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Star2Billing
Founded
2009
Country
Spain
Website
www.newfies-dialer.org
Vendor Details
Company Name
Vicidial Group
Founded
2007
Country
United States
Website
www.vicidial.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Inside Sales
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management