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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

A media platform that is all-in-one and Enterprise-grade to quickly gather, enrich, store and collaborate on media assets for video producers, broadcasters, and publishers. It simplifies how you can gather authentic stories and b-roll at scale both internally and externally. Automate asset tagging and moderation, review, as well as multi-platform publishing. You can standardize at scale and mitigate risks with the Set-it-and-forget-it governance model. Simplify the process of gathering authentic stories and b-roll at large scale, both internally and externally. Simplify the process of gathering authentic stories and b-roll at large scale, both internally and externally. Integrate responsive upload widgets, enforce governance, and increase transparency via email notifications. We have you covered with trimming, cropping, trimming, pillarboxing, side blurring, trimming, cropping, as well as downloading source files. All incoming assets are subject to facial, object, scene and celebrity recognition.

Description

Zendesk Gather offers a platform where customers can engage and collaborate within a community forum. There are times when customers simply desire a space to chat, and this interaction doesn't always need to involve your direct input. Consider that your customers interact with your products regularly, and their insights can be incredibly valuable. All you need to do is create an environment where they can freely share their knowledge, while still being available to offer support as needed. Zendesk Gather stands out as community forum software that facilitates this connection, enabling customers to work together alongside your business. With Gather, your customers can find the reliable assistance they’re looking for, not solely from your team. Establish a supportive environment where they can rely on one another for guidance. Encourage your customers to exchange ideas, provide feedback, and share their own strategies and tips. When more complicated problems arise, you can involve your agents to ensure that discussions remain constructive and beneficial for everyone involved. Ultimately, this approach fosters a sense of community and strengthens the relationship between your customers and your brand.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Acquia DAM (Widen) Yes 
Brightcove Yes 
Campaign Monitor No 
Getty Images Yes 
IBM Aspera Yes 
Mailchimp No 
Okta No 
Quaeris No 
Slack No 
Sunshine Conversations No 
YouTube Yes 
Zapier No 
Zendesk No 
Zendesk Chat No 
Zendesk Connect No 
Zendesk Explore No 
Zendesk Guide No 
Zendesk Sell No 
Zendesk Sunshine No 
Zendesk Talk No 

Integrations

Acquia DAM (Widen) No 
Brightcove No 
Campaign Monitor Yes 
Getty Images No 
IBM Aspera No 
Mailchimp Yes 
Okta Yes 
Quaeris Yes 
Slack Yes 
Sunshine Conversations Yes 
YouTube No 
Zapier Yes 
Zendesk Yes 
Zendesk Chat Yes 
Zendesk Connect Yes 
Zendesk Explore Yes 
Zendesk Guide Yes 
Zendesk Sell Yes 
Zendesk Sunshine Yes 
Zendesk Talk Yes 

Pricing Details

$150 per month
Free Trial Yes 
Free Version No 

Pricing Details

$9 per agent per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

New Spark

Founded

2018

Country

Canada

Website

www.newspark.ca

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com/gather/

Product Features

Community

Content Management Yes 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management Yes 
Group Management Yes 
Ideation / Crowdsourcing Yes 
Member Directory Yes 
Membership Management Yes 
Social Media Management Yes 
Website Management Yes 
White Label No 

Contest

Awards Management No 
Blind Judging No 
Entrant Management No 
Entry Fee Processing No 
Entry Management Yes 
Forms Management No 
Fraud Detection No 
Judging Management Yes 
Scoring Yes 
Skills Contests (Photo, Essay, Design, etc) No 
Social Media Management No 
Social Promotions No 
Sweepstakes No 
Timeline Management No 
Voting Management Yes 

Digital Asset Management

Asset Categorization Yes 
Asset Library Yes 
Asset Sharing Yes 
Brand Control Yes 
Customizable Branding No 
File Conversion Yes 
Metadata Management Yes 
Mobile App No 
Reporting/Analytics Yes 
Search Within Document Yes 
Search/Filter Yes 
Version Control Yes 
Watermarking Yes 
Workflow Management Yes 

Workflow Management

Access Controls/Permissions Yes 
Approval Process Control Yes 
Business Process Automation Yes 
Calendar Management No 
Compliance Tracking Yes 
Configurable Workflow No 
Customizable Dashboard No 
Document Management Yes 
Forms Management Yes 
Graphical Workflow Editor No 
Mobile Access No 
No-Code No 
Task Management Yes 
Third Party Integrations Yes 
Workflow Configuration Yes 

Product Features

Community

Content Management No 
Content Moderation No 
Discussions / Forums No 
Event Management No 
Group Management No 
Ideation / Crowdsourcing No 
Member Directory No 
Membership Management No 
Social Media Management No 
Website Management No 
White Label No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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