Compare Network Analyzer Master vs. Support Robotics in 2025

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Description

Master Network Analyzer is your comprehensive solution for gathering all essential networking information in a single location. It allows you to uncover Wi-Fi details such as SSID, BSSID, IP address, subnet mask, and vendor, along with cell information that includes your service provider, country, IP address, MCC, MNC, and VoIP support. With this tool, you can thoroughly assess your Wi-Fi strength and easily identify channel usage. It provides a swift and dependable method for detecting all network devices, offering insights into their respective IP addresses and vendor names. You can conveniently test the reachability of various hosts and the availability of servers. The application delivers round-trip delay data, encompassing both IP addresses and hostnames for each network node, alongside geolocation information. It also aids in diagnosing network issues by tracing routes and measuring packet delays across the network, complete with traceroute visualizations. Furthermore, you can quickly and effectively scan commonly used ports or specific port ranges, as the Network Analyzer identifies closed, firewalled, and open ports, ensuring a thorough assessment of your network's security. This all-in-one tool empowers users to maintain an efficient and reliable network environment.

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.