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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Netmail provides assistance with the migration, implementation, adaptation, and operation of Microsoft 365, while also equipping you with essential software to ensure you stay in control of your data and information. The Netmail Cloud, which operates within ISO 27001 certified data centers, guarantees legally compliant archiving for emails and files, alongside software as a service tailored for data and information management tasks. With our managed services, you can work seamlessly with Microsoft 365 and NetGovern, alleviating any concerns. The e-mail archiving service "as a service" in the Netmail Cloud ensures that your emails and files are archived not only legally but also in a manner that withstands audits. Our solutions are designed to meet the standards of the EU GDPR, GOBD, and the specific requirements for the separate archiving of private emails as mandated by the Telecommunications Act, ensuring comprehensive compliance. This commitment to security and regulatory adherence reinforces your organization's trust in our services.

Description

eGain Mail stands out as a premier web-based solution for managing customer service emails, enabling organizations to efficiently handle substantial amounts of incoming emails and web forms. By ensuring that each customer inquiry is addressed quickly and with professionalism, your business can set itself apart from the competition through outstanding customer service. This proactive approach not only enhances customer satisfaction but also builds a strong reputation in the marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

TRANSEND Yes 
eGain Knowledge+AI No 

Integrations

TRANSEND No 
eGain Knowledge+AI Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Netmail

Founded

2001

Country

Canada

Website

www.netmail.com

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/email-management-software/

Product Features

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager No 
Response Management No 
Routing Yes 
Shared Inboxes No 
Signature Management Yes 
Spam Blocker Yes 
Whitelisting / Blacklisting No 

Product Features

Email Management

Data Recovery Yes 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring Yes 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management No 
Spam Blocker Yes 
Whitelisting / Blacklisting Yes 

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