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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Netiquette's Customer Relationship Management System (CRM) is a cloud-based solution that seamlessly integrates sales force automation with customer service management functionalities. This software also serves as a help desk tool, featuring a comprehensive support ticketing system that allows support agents to efficiently monitor and resolve customer inquiries. With the personalized capabilities of Netiquette CRM, businesses can develop in-depth customer profiles and track order histories, enabling the identification of consumer behavior patterns and new sales opportunities. As a result, companies can gain valuable insights into customer preferences and respond to their needs more effectively through Netiquette CRM. Additionally, this software fosters improved client retention by offering tailored experiences and aims to enhance overall customer service while simultaneously lowering operational expenses. Ultimately, implementing Netiquette CRM can lead to a more organized and responsive approach to customer relationship management.

Description

Explore how The Layer aids top Telecom and IT firms in their digital transformation endeavors by offering a distinctive combination of tailored software solutions and expert services. Its secure, cloud-based platform, available from any location, is crafted to empower Telecom and IT enterprises to enhance revenue and boost customer retention. Experience the advantages of a unified interface that provides a comprehensive view of all your data while allowing seamless access to customer accounts within a single, robust system. Retain your clientele and maximize current revenue channels by utilizing valuable insights into customer accounts and their purchasing habits. This platform facilitates cross-selling and upselling opportunities while ensuring rapid lead-to-order cycles. Transform your data into crucial information through real-time KPI reporting and dashboards, enabling you to make better, more strategic business choices. Additionally, The Layer's innovative solutions ensure that your organization remains competitive and agile in a rapidly evolving market landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Netiquette

Founded

2006

Country

Singapore

Website

www.netiquette.com.sg/netiquette-crm.html

Vendor Details

Company Name

Layer Systems

Country

United Kingdom

Website

www.thelayer.com

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring Yes 
Marketing Automation Integration No 
Mobile Access No 
Quotes / Proposals No 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

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