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Description

The entirety of the content created by you or your audience plays a crucial role in shaping your brand's identity. Consequently, overseeing this image across various digital platforms is essential for enhancing the customer experience today. We assist you in producing, uploading, standardizing, extending, controlling, responding, alerting, and listening, ensuring that all your online brand environments reflect your brand's identity and resonate with your online communities. This encompasses not just social media but also advice, forums, and all platforms that generate user-generated content. Social media never takes a break, and neither do we. It serves as a universal language, one in which we are fluent. Our dedicated teams, both in France and internationally, work in a timely and sustained manner. Our expertise in recruiting, training, and coaching enables us to provide quality, ongoing management, and flexibility tailored to the dynamic nature of social media. From our early involvement in moderating forums since 2002 to today’s comprehensive management of some of the biggest brands' social media accounts, we recognize the significance of ensuring that your content remains high-quality and secure. In this fast-paced digital landscape, maintaining a consistent and engaging brand presence is more important than ever.

Description

Eliminate hateful, racist, and brand-damaging remarks, as well as spam disrupting your social media presence. This advanced moderation system efficiently handles 22 languages in mere seconds. Trusted by organizations such as the NFL, NBA, NHL, NASCAR, and Premier League, as well as numerous consumer brands, it empowers them to regain control over their online interactions. Malicious comments are swiftly identified and erased from your posts before they can reach the eyes of your players or fans, ensuring your brand's integrity is safeguarded around the clock. Offensive remarks are concealed from everyone except the original poster, who remains oblivious to the fact that their comments are invisible to the rest of the world. With a combination of A.I. filtering technology and a dedicated team of over 1,000 human moderators monitoring your social media accounts continuously, your team is relieved from this burden. These human moderators are capable of detecting and removing harmful comments that may slip through automated systems. This single tool offers comprehensive management and customization of moderation across all social media platforms, enabling immediate action with preinstalled, regularly updated keyword and emoji filters that can be tailored to meet your brand’s specific needs. As a result, your online community can thrive in a safe and positive environment, allowing for genuine engagement without the worry of toxic interruptions.