Average Ratings 2 Ratings

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Netigate's online survey platform for EX and CX allows you to create surveys, distribute them to the right audiences, and measure your metrics and performance over time. With servers in the EU, Netigate is 100% GDPR-compliant. Get actionable insights from customers, employees, and stakeholders in real time. With Netigate you can create your surveys quickly with customisable templates and distribute your surveys at various touch points Link survey data to your own databases via API interface and trigger instant actions e.g. in the event of negative feedback. You can easily share survey reports across your organisation. Specialising in CX and EX feedback, Netigate is the complete solution for companies.

Description

Transform feedback from reviews, chats, surveys, emails, call transcripts, support tickets, and social media into valuable insights and trends to effectively address the challenges in Customer Experience (CX) and User Experience (UX). By leveraging viavoo AI, organizations can understand customer behaviors, emotions, expectations, and claims, allowing marketing, CRM teams, and other Customer Experience stakeholders to make data-driven decisions. Engage with the raw data through dynamic visualizations like interactive charts, which breathe life into verbatim feedback. Conduct in-depth analyses of your products, services, customer journeys, applications, and competitors to uncover significant insights. This process not only enhances understanding of customer experiences but also reveals emerging market trends that can inform strategic planning. Ultimately, this comprehensive approach leads to improved customer satisfaction and loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Startdeliver Yes 

Integrations

Startdeliver No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Netigate

Founded

2005

Country

Sweden

Website

www.netigate.net

Vendor Details

Company Name

Viavoo

Country

France

Website

www.viavoo.com

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

NPS

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey Yes 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Web Analytics

Campaign Management No 
Conversion Tracking Yes 
Form Analytics No 
Goal Tracking No 
Keyword Tracking No 
Multiple Site Management No 
Pageview Tracking No 
Referral Source Tracking Yes 
Site Search Tracking No 
Time on Site Tracking No 
User Interaction Tracking Yes 

Alternatives

Alternatives

SurveyOL Reviews

SurveyOL

SurveyOL.com
Zest Reviews

Zest

Zestmeup