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Average Ratings 8 Ratings
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Description
Cisco Partners automates customer success management
Coming Summer 2021 -- Netformx SuccessXpert, a Cisco Partner-ready Customer Success Management Platform that allows Customer Success and Customer Experience Teams to continuously manage their Customer Experiences (CX) to:
Calculate the customer success scores automatically
Customers can simplify and scale their interactions according to their customized playbooks.
Send customized Notifications and Alerts
Follow these steps to ensure that Lifecycle Incentive rewards can be earned and paid
Assure that the customer's business goals are achieved
Follow the Cisco CX Advanced Specialization automation tools requirements
Automated Cisco data feeds available, eliminating the need for manual uploads
SuccessXpert was created for Cisco Partners in conjunction with Cisco Partners. It is built with Netformx' proven track records of enabling Cisco Partners with industry-leading data collection, correlation, analysis, and insights.
Description
Xoxoday is a comprehensive rewards, incentives, and loyalty platform trusted by over 5,000 companies around the world, including leading enterprises like Freshworks, Infosys, Capgemini, AT&T, and H&M. It enables businesses to engage, motivate, and retain employees, customers, and partners through flexible reward programs. With over $1B in annual GMV, Xoxoday supports high-volume, enterprise-grade reward distribution. The platform integrates with more than 250 tools such as Microsoft Teams, Slack, Salesforce, HubSpot, and SAP for seamless workflows. Xoxoday is used by HR, sales, marketing, and CX teams to increase engagement, boost conversions, and improve long-term retention. Its global presence spans 12 offices, including headquarters in the U.S., ensuring localized support and compliance. The platform prioritizes security, scalability, and global reach for organizations of all sizes. Xoxoday’s product lineup includes Empuls for employee engagement, Plum for global rewards, and Loyalife for enterprise loyalty programs. Each solution is designed to be flexible and customizable based on business needs. Together, these tools help organizations create impactful and measurable engagement strategies.
API Access
Has API
No
API Access
Has API
No
Integrations
15Five
No
Asana
No
BeatRoute
No
BrightSign
No
Dash
No
Displai
No
Freshdesk
No
Google Sheets
No
JobDiva
No
Jotform
No
Integrations
15Five
Yes
Asana
Yes
BeatRoute
Yes
BrightSign
Yes
Dash
Yes
Displai
Yes
Freshdesk
Yes
Google Sheets
Yes
JobDiva
Yes
Jotform
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Please get in touch for a custom quote.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Netformx
Founded
1994
Country
United States
Website
www.netformx.com/products/successxpert/
Vendor Details
Company Name
Xoxoday
Founded
2012
Country
United States
Website
www.xoxoday.com
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Product Features
Commission
Affiliate Management
No
Agency Commission
No
Commission Calculations
No
Commission Scheduling
No
Commission Tracking
No
Compliance Management
No
Flat Commissions
No
Incentive Programs
No
Multi-Tiered Commissions
No
Percentage Commissions
No
Sliding Scale Commissions
No
Split Commissions
No
Compensation Management
Bonus Management
No
Compensation Assessment
No
Compensation Calculation
No
Compensation Plan Modeling
No
Compensation Statements
No
Employee Reward Programs
No
Incentive Programs
No
Organizational Charting
No
Salary Planning
No
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
No
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
No
Referral Tracking
No
Rewards Management
No
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
No
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
No
Employee Recognition
Goals
Yes
Leaderboards / Activity Tracking
Yes
Manager-to-Peer Recognition
Yes
Mention Management
Yes
Nominations
Yes
Peer-to-Peer Recognition
Yes
Performance Management
Yes
Rewards Catalog
Yes
Rewards Points
Yes
Social Recognition
Yes
eCards
Yes
Sales Performance Management
Incentive Compensation Management (ICM)
No
Predictive Sales Analytics
No
Quota Management
No
Reporting / Analytics
No
Sales Coaching Analysis
No
Sales Gamification
No
Sales Performance Tracking
No
Sales Planning & Forecasting
No
Territory Management
No
