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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Cisco Partners automates customer success management Coming Summer 2021 -- Netformx SuccessXpert, a Cisco Partner-ready Customer Success Management Platform that allows Customer Success and Customer Experience Teams to continuously manage their Customer Experiences (CX) to: Calculate the customer success scores automatically Customers can simplify and scale their interactions according to their customized playbooks. Send customized Notifications and Alerts Follow these steps to ensure that Lifecycle Incentive rewards can be earned and paid Assure that the customer's business goals are achieved Follow the Cisco CX Advanced Specialization automation tools requirements Automated Cisco data feeds available, eliminating the need for manual uploads SuccessXpert was created for Cisco Partners in conjunction with Cisco Partners. It is built with Netformx' proven track records of enabling Cisco Partners with industry-leading data collection, correlation, analysis, and insights.

Description

Growing businesses often receive an EDI mandate before they have an integration team. SignalEDI gives those teams a practical path from a trading partner’s requirements to operating document flows. Connect existing ERP, accounting, ecommerce, API, CSV, JSON, or uploaded data; prepare mappings; validate records; monitor exceptions; and keep testing evidence and approvals organized. Common workflows include purchase orders, acknowledgements, advance ship notices, and invoices. SignalEDI publishes flat monthly core plans with no setup or per-transaction fees: Seasonal $99/month active ($20 dormant), Starter $199/month, Growth $999/month, and Enterprise $1,999/month. A customer’s side can be prepared quickly, but each trading partner retains control of certification, timing, and production approval. Capabilities vary by plan and partner.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

QuickBooks Online No 

Integrations

QuickBooks Online Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99/month
Seasonal: $99/month active or $20/month dormant. Starter: $199/month. Growth: $999/month. Enterprise: $1,999/month. Core plans have no setup fees or per-transaction fees. Developer API metering and optional add-ons are separate; packaging and partner-specific availability vary.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Netformx

Founded

1994

Country

United States

Website

www.netformx.com/products/successxpert/

Vendor Details

Company Name

SignalEDI Inc.

Country

United States

Website

signaledi.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

EDI

AS2 Applications No 
AS2 Specification Compliance No 
Archiving & Retention No 
Certificate Management No 
Configuration Data Searching No 
Data Format Translator No 
Flexible Licensing No 
Full Logging No 
Labeling No 

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