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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Neo serves as an AI-driven digital assistant designed to streamline your everyday tasks, such as organizing meetings, tracking dashboards, and compiling data, among other functions. It acts as a conversational platform tailored for virtual enterprise assistants. Supporting both employees and customers in their daily operations and software interactions, Neo can be adapted to fit specific company workflows and tools. Users have the flexibility to engage with Neo through both voice commands and text inputs. With Neo, it's possible to request data from external systems and initiate various actions, effectively allowing you to converse with your B2B software. The Neo Enterprise Assistant Platform simplifies the process of configuring and enhancing Neo’s capabilities and integrations, ensuring that it meets unique individual requirements. Moreover, this adaptability makes Neo a valuable asset for enhancing productivity and efficiency across various organizational tasks.

Description

Harnessing award-winning AI reasoning and contextual knowledge, the eGain Sales Advisor™ transforms all sales representatives into top performers by delivering in-the-moment conversational and procedural guidance. This innovative tool allows agents to engage with customers by identifying their needs through dialogue, rather than inundating them with excessive product details. Additionally, the benefits of this solution can be amplified by integrating it into self-service options. When implemented for customer self-service, it mimics the conversational support that a live agent would provide, ensuring a seamless experience. Furthermore, the system enhances the follow-up coaching and nurturing process through the use of virtual assistants, messaging, notifications, and comprehensive analytics—all consolidated on a single platform. This cohesive approach not only facilitates closing sales but also cultivates long-term relationships, ultimately increasing customer loyalty and maximizing revenue potential. By embracing such technology, organizations can significantly elevate the quality of their customer interactions.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Asana Yes 
Dialogflow Yes 
Google Analytics Yes 
Google Chrome Yes 
Google Cloud Platform Yes 
Google Workspace Yes 
HubSpot CRM Yes 
LinkedIn Yes 
Lunni No 
Microsoft 365 Yes 
Microsoft Access Yes 
Microsoft Edge Yes 
Microsoft Exchange Yes 
Oracle Cloud Infrastructure Yes 
Sage CRM Yes 
Salesforce Yes 
Slack Yes 
Tableau Yes 
Telegram Yes 
XING Events Yes 

Integrations

Asana No 
Dialogflow No 
Google Analytics No 
Google Chrome No 
Google Cloud Platform No 
Google Workspace No 
HubSpot CRM No 
LinkedIn No 
Lunni Yes 
Microsoft 365 No 
Microsoft Access No 
Microsoft Edge No 
Microsoft Exchange No 
Oracle Cloud Infrastructure No 
Sage CRM No 
Salesforce No 
Slack No 
Tableau No 
Telegram No 
XING Events No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Neohelden GmbH

Founded

2018

Country

Germany

Website

neohelden.com/product/

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/sales-advisor/

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