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Description
Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.
Description
Ops0 stands out as the pioneering AI Infrastructure Operator, enhancing the efficiency of DevOps engineers by a factor of ten.
The platform features three distinct AI agents: the Infrastructure Agent identifies unmonitored AWS resources and automatically produces Terraform configurations, drastically reducing migration time from months to mere hours; the Configuration Agent allows users to articulate their infrastructure needs in straightforward language, yielding production-ready Terraform, Ansible, or Kubernetes manifests; and the Operations Agent, known as Hive, continuously oversees Kubernetes environments, promptly detecting incidents, analyzing logs, and recommending solutions to prevent outages from occurring.
Furthermore, Ops0 excels in various capabilities, including Infrastructure as Code, Configuration Management, Kubernetes Operations, Policy & Compliance, Workflow Automation, Resource Graphing, and support for multi-cloud environments such as AWS, GCP, and Azure. This comprehensive suite of tools not only streamlines DevOps processes but also enhances overall operational resilience and agility.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Microsoft Azure
Yes
Active Directory
Yes
Amazon Web Services (AWS)
No
Asio by ConnectWise
Yes
Autotask PSA
Yes
ConnectWise PSA
Yes
Datto RMM
Yes
Google Cloud Platform
No
Hudu
Yes
Ingram Micro Cloud
Yes
Integrations
Microsoft Azure
Yes
Active Directory
No
Amazon Web Services (AWS)
Yes
Asio by ConnectWise
No
Autotask PSA
No
ConnectWise PSA
No
Datto RMM
No
Google Cloud Platform
Yes
Hudu
No
Ingram Micro Cloud
No
Pricing Details
$1,300 per month
Free Trial
Yes
Free Version
No
Pricing Details
$250/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Neo Agent
Founded
2023
Country
United Kingdom
Website
www.neoagent.io
Vendor Details
Company Name
ops0
Founded
2025
Country
United States
Website
ops0.com
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
