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Average Ratings 0 Ratings
Description
Needle serves as a valuable resource for founders and go-to-market teams seeking buyer-ready discussions within public communities. The Manual Search feature allows users to execute tailored queries on demand across the various platforms included in their plan, providing insights through sentiment and fit signals. In contrast, the Auto Search functionality leverages your brand's predefined phrases, websites, and scheduling preferences from Settings to automatically conduct regular searches, complete with optional digest notifications for newly identified matches. Users can also monitor competitors by saving their names to receive alerts when they appear in community posts. Additionally, the Trending Problems section sheds light on emerging challenges within startup and technical circles. The Needle Directory functions as a public catalog where users can showcase their product listings. Information regarding plan names and limitations can be found in the Pricing section. Furthermore, there are free utilities available without an account, accessible through the tools hub, ensuring that all users can benefit from essential features. This comprehensive approach makes Needle an indispensable tool for those navigating the complexities of buyer engagement and market trends.
Description
Google, Facebook, local search directories and employee review sites, as well as app directories and directories. You can track reviews about your products and services from one easy-to-use dashboard. Consumers expect a response within 24hrs of posting an online question. This is more than 80%. Receive automatic email notifications to keep up with new reviews and respond directly from the Reputology interface. Our native workflow tool allows you to track how your team responds to reviews and monitor the progress of each review. Reputology allows you to escalate issues to the right people so your team can provide top-notch customer service. Even if you are experienced in dealing with unhappy customers, responding to negative reviews can be daunting. It can be difficult to turn this into a scaleable process for your entire company. However, consistency is crucial for a high-quality response and resolution.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Pricing Details
$15/month
Free Trial
Yes
Free Version
No
Pricing Details
$49 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
VS NextGen Solutions
Founded
2025
Country
India
Website
vsnextgensolutions.com
Vendor Details
Company Name
Reputology
Founded
2013
Country
United States
Website
reputology.com
Product Features
Product Features
Brand Management
Approval Process Control
No
Artwork Management
No
Asset Management
No
Change Management
No
Fulfillment Distribution
No
Project Management
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Reputation Management
Campaign Management
No
Gamification
No
Response Management
Yes
Review Generation
No
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Social Media Marketing
Analytics
Yes
Automated Publishing
No
Contact Management
No
Content Management
No
Conversion Tracking
No
Customer Targeting
No
Keyword Filtering
Yes
Multi-Account Management
Yes
Post Scheduling
Yes