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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Needle serves as a dynamic platform designed for rapid, AI-driven information retrieval across various data sources. By integrating your organizational data with Needle, you can conduct comprehensive searches throughout the company and receive immediate answers, thereby minimizing distractions and interruptions. The platform boasts compatibility with over ten native integrations, such as Google Drive, OneDrive, Jira, Dropbox, Confluence, Gmail, Zendesk, Slack, Notion, HubSpot, and Airtable, facilitating easy data connection with just a few clicks, even for those without technical expertise. In addition to these features, Needle provides enterprise-grade AI search capabilities that reference connected data sources, automates workflows through intuitive natural language prompts, offers robust access control and permission management, includes a chat widget for incorporating AI-driven question answering on your website, and provides an API tailored for developers seeking deeper integrations. This comprehensive suite of tools ensures that organizations can effectively harness their data while streamlining operations and enhancing productivity.

Description

Having quick access to customer-related information from a centralized location is crucial for teams. With Sense, all you have to do is link your customer support platforms, and it will seamlessly organize, categorize, tag, and interconnect all customer support data across your various applications. Documents and help articles are no longer isolated; Sense will search through all of your team's services to uncover relevant resources and discussions related to any support material you have. This ensures that you won’t overlook vital information regarding your customers and projects. Plus, Sense provides you with a personalized dashboard that highlights essential sources, important mentions and emails, upcoming meetings, tasks, and much more, making it easier than ever to stay informed and proactive in your customer support efforts. Embracing this tool can significantly enhance your team's efficiency and responsiveness.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Confluence
Dropbox
Gmail
Google Drive
Microsoft OneDrive
Notion
Slack
Zendesk
Airtable
Basecamp
Google Calendar
HubSpot CRM
Intercom
Jira
Microsoft Outlook
Microsoft Teams
Salesforce

Integrations

Confluence
Dropbox
Gmail
Google Drive
Microsoft OneDrive
Notion
Slack
Zendesk
Airtable
Basecamp
Google Calendar
HubSpot CRM
Intercom
Jira
Microsoft Outlook
Microsoft Teams
Salesforce

Pricing Details

$49 per month
Free Trial
Free Version

Pricing Details

$4 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Needle

Founded

2024

Country

United States

Website

needle-ai.com

Vendor Details

Company Name

Sense

Founded

2021

Country

Germany

Website

www.senseapp.ai/

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

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