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Description
Needle serves as a dynamic platform designed for rapid, AI-driven information retrieval across various data sources. By integrating your organizational data with Needle, you can conduct comprehensive searches throughout the company and receive immediate answers, thereby minimizing distractions and interruptions. The platform boasts compatibility with over ten native integrations, such as Google Drive, OneDrive, Jira, Dropbox, Confluence, Gmail, Zendesk, Slack, Notion, HubSpot, and Airtable, facilitating easy data connection with just a few clicks, even for those without technical expertise. In addition to these features, Needle provides enterprise-grade AI search capabilities that reference connected data sources, automates workflows through intuitive natural language prompts, offers robust access control and permission management, includes a chat widget for incorporating AI-driven question answering on your website, and provides an API tailored for developers seeking deeper integrations. This comprehensive suite of tools ensures that organizations can effectively harness their data while streamlining operations and enhancing productivity.
Description
Having quick access to customer-related information from a centralized location is crucial for teams. With Sense, all you have to do is link your customer support platforms, and it will seamlessly organize, categorize, tag, and interconnect all customer support data across your various applications. Documents and help articles are no longer isolated; Sense will search through all of your team's services to uncover relevant resources and discussions related to any support material you have. This ensures that you won’t overlook vital information regarding your customers and projects. Plus, Sense provides you with a personalized dashboard that highlights essential sources, important mentions and emails, upcoming meetings, tasks, and much more, making it easier than ever to stay informed and proactive in your customer support efforts. Embracing this tool can significantly enhance your team's efficiency and responsiveness.
API Access
Has API
API Access
Has API
Integrations
Confluence
Dropbox
Gmail
Google Drive
Microsoft OneDrive
Notion
Slack
Zendesk
Airtable
Basecamp
Integrations
Confluence
Dropbox
Gmail
Google Drive
Microsoft OneDrive
Notion
Slack
Zendesk
Airtable
Basecamp
Pricing Details
$49 per month
Free Trial
Free Version
Pricing Details
$4 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Needle
Founded
2024
Country
United States
Website
needle-ai.com
Vendor Details
Company Name
Sense
Founded
2021
Country
Germany
Website
www.senseapp.ai/
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal