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Description
Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.
Description
Sunrise IT Service Management is a comprehensive platform to manage today's process-centric IT organization.
Today's IT department acts as an organizational enabler and business supporter. Help desk software can manage a wide range of operations and processes to ensure successful technology investments.
Sunrise IT Service Management software provides an end-to-end solution to support your organization's goals, not just IT departments.
API Access
Has API
No
API Access
Has API
No
Integrations
Automox
No
ConnectWise PSA
Yes
ConnectWise ScreenConnect
Yes
Datto RMM
Yes
Datto Workplace
Yes
Docusign
No
Jira Work Management
No
Lansweeper
No
Mailchimp
No
Microsoft Graph
No
Integrations
Automox
Yes
ConnectWise PSA
No
ConnectWise ScreenConnect
No
Datto RMM
No
Datto Workplace
No
Docusign
Yes
Jira Work Management
Yes
Lansweeper
Yes
Mailchimp
Yes
Microsoft Graph
Yes
Pricing Details
$110 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Naverisk
Founded
2007
Country
New Zealand
Website
www.naverisk.com
Vendor Details
Company Name
Sunrise Software
Founded
1994
Country
United Kingdom
Website
www.sunrisesoftware.com
Product Features
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
Yes
Scheduling
No
Task Management
Yes
IT Service
Contract Management
Yes
IT Asset Management
Yes
Incident Management
Yes
Knowledge Management
No
Release Management
Yes
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
Yes
ITSM
Asset Tracking
No
Availability Management
Yes
Change Management
No
Configuration Management
No
Contract/License Management
Yes
Dashboard
No
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
MSP
Backup Management
Yes
Billing & Invoicing
Yes
CRM
Yes
Dashboard
Yes
Help Desk
Yes
Issue Management
Yes
Live Chat
Yes
Patch Management
Yes
Privileged Access Management (PAM)
No
Project Management
Yes
Remote Access
Yes
Remote Systems Monitoring
Yes
Scheduling
Yes
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
No
Diagnostic Tools
Yes
IP Address Monitoring
Yes
Internet Usage Monitoring
Yes
Real Time Analytics
No
Resource Management
Yes
SLA Monitoring
No
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
Yes
Patch Management
Alerts/Notifications
Yes
Automatic Approval
No
Automatic Patch Deployment
Yes
Automatic Scans
Yes
Compliance Management
No
Custom Patches
Yes
Dashboard
No
Network Wide Management
Yes
Patch Prioritization
No
Patch Testing
Yes
Remote Access/Control
No
Vulnerability Scanning
Yes
Professional Services Automation
Billing & Invoicing
Yes
CRM
No
Client Portal
Yes
Collaboration Tools
No
Document Management
No
Portfolio Management
No
Project Management
Yes
Proposal Generation
No
Quote Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Remote Support
Diagnostic Tools
Yes
File Transfer
No
Live Chat
No
Real-time Chat
Yes
Remote Control
No
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
Yes
RMM
Deployment Management
No
For MSPs
No
IT Asset Management
No
Mobile Access
No
Network Monitoring
No
Patch Management
No
Real-time Alerts
No
Remediation Management
No
Server Management
CPU Monitoring
Yes
Credential Management
No
Database Servers
Yes
Email Monitoring
Yes
Event Logs
Yes
History Tracking
No
Patch Management
Yes
Scheduling
Yes
User Activity Monitoring
Yes
Virtual Machine Monitoring
Yes
Product Features
ITSM
Asset Tracking
Yes
Availability Management
No
Change Management
Yes
Configuration Management
No
Contract/License Management
Yes
Dashboard
No
Incident Management
Yes
Problem Management
Yes
Project Management
Yes
Release & Deployment Management
Yes
Self Service Portal
Yes
