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features
design
support

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Description

Engaging post-purchase order tracking, messaging and returns experiences will build loyalty. Narvar can help you, no matter if you are a new direct-to-consumer brand, or a multinational powerhouse. To increase conversion, you can set clear delivery expectations using predictive delivery dates. To increase consumer engagement and generate incremental revenue, deliver contextual, on-brand order tracking experiences. Multi-channel, on-brand messaging designed to drive engagement will make every moment count in the consumer's journey. You can provide returns experiences that are unparalleled in convenience for consumers while reducing costs and capturing revenue. We have offices across North America, Europe and Asia Pacific to serve our global retailers. Our headquarters is located in San Francisco Bay Area. Set clear delivery expectations prior to purchase to build confidence and increase revenue.

Description

An All-Encompassing Returns Solution Tailored for Retailers and Brands. Simple for consumers. Advantageous for retailers. Beneficial for the environment. From the moment a customer initiates a return to the subsequent warehouse handling and resale, we provide a robust solution for retailers and brands aiming to enhance results at every stage of the returns journey. Enhance customer loyalty and decrease churn rates through a customizable and fully personalized online Returns Experience. Cut down on expenses by optimizing returns processing and routing with insights from data-driven Returns Management. Furthermore, maximize the potential of returned merchandise and lessen environmental effects by directing items to their most effective channels through top-tier ReCommerce strategies. Our comprehensive approach empowers retailers to not only streamline their operations but also contribute positively to sustainability efforts.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Canopy Yes 
Accumula Yes 
Adobe Target Yes 
Bubblehouse Yes 
Chatdesk Yes 
DPD Yes 
FedEx Ship Manager Yes 
Flip Yes 
IBM Cloud Yes 
Magento Yes 
Microsoft Dynamics 365 Yes 
Oracle Cloud Infrastructure Yes 
Oracle Responsys Yes 
Pinch AI Yes 
Radial Yes 
Reflektion Yes 
Salesforce Agentforce Commerce Yes 
Salesforce Agentforce Service Yes 
ShipEak Yes 
Vibes Yes 

Integrations

Canopy Yes 
Accumula No 
Adobe Target No 
Bubblehouse No 
Chatdesk No 
DPD No 
FedEx Ship Manager No 
Flip No 
IBM Cloud No 
Magento No 
Microsoft Dynamics 365 No 
Oracle Cloud Infrastructure No 
Oracle Responsys No 
Pinch AI No 
Radial No 
Reflektion No 
Salesforce Agentforce Commerce No 
Salesforce Agentforce Service No 
ShipEak No 
Vibes No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Narvar

Founded

2012

Country

United States

Website

corp.narvar.com

Vendor Details

Company Name

Optoro

Founded

2004

Country

United States

Website

www.optoro.com

Product Features

Returns Management

3PL / ERP Integration Yes 
Automated Exchanges Yes 
Branded Experience Yes 
Custom Return Policy Yes 
Inventory Management Yes 
One-Click Returns Processing Yes 
Returns Analytics Yes 
Shopper Self-Service Yes 
Smart Data Collection Yes 

Shipment Tracking

Alerts/Notifications Yes 
Delivery Estimate Yes 
For Freight Yes 
For eCommerce Yes 
Status Tracking Yes 
Website Integration Yes 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Returns Management

3PL / ERP Integration No 
Automated Exchanges No 
Branded Experience No 
Custom Return Policy No 
Inventory Management No 
One-Click Returns Processing No 
Returns Analytics No 
Shopper Self-Service No 
Smart Data Collection No 

Alternatives

Alternatives