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ease
features
design
support

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Description

NapoleonCat is an all-in-one social media management and customer service tool that helps brands, agencies, e-commerce companies, and customer service teams deliver faster support and better engagement across every channel. It combines AI-powered automation, analytics, and collaboration features so teams can scale social media care without adding headcount. Trusted by businesses in 60+ countries, NapoleonCat makes customer service on social media simple, efficient, and reliable. The Social Inbox centralizes all comments, direct messages, reviews, and ad interactions from Facebook, Instagram, TikTok, LinkedIn, YouTube, Google Reviews, and Messenger into one dashboard. Teams reply up to 3x faster with built-in translation and Social CRM that keep full context for every customer. The AI Assistant and Auto-moderation protect your brand 24/7 by removing spam, trolls, and hate speech—even under ads. NapoleonCat can tag sentiment, auto-reply to FAQs, and hide harmful content instantly. This reduces manual work, improves engagement quality, and safeguards ROI. Key Benefits of NapoleonCat: - Scale social media customer care globally with multilingual moderation - Protect ROI from paid campaigns with AI moderation that cleans up comments under Meta and TikTok ads. - Prove the value of social media care with advanced analytics, competitor monitoring, and executive-ready reports. - Centralize customer service in one tool with secure dashboards, role-based access, and multi-team collaboration. - Automate repetitive tasks with AI to focus on real conversations and meaningful engagement. - Plan and publish content at scale with collaborative calendars, approval workflows, and AI-enhanced creation.

Description

Analyze the financial impact, creativity, and performance of your Facebook posts without the hassle of spreadsheets. Enjoy clear and visually appealing reports that can be accessed in mere seconds. Rather than sifting through countless metrics, simply indicate what is most important to you, and we will tailor your content evaluations accordingly. Discover the level of engagement from your target audience and their reactions to your posts. Track every dollar spent on your Facebook content, and we’ll show you the return on your investment. Generate personalized reports featuring your branding, and share them effortlessly with colleagues and clients. Gain an overarching view of your key performance indicators and understand how you measure up against competitors in your sector. Identify effective strategies and areas needing adjustment, allowing for informed changes to your approach. Eliminate the time-consuming process of manual reporting with customizable, beautiful reports that can be exported quickly. Understand the true worth of your Facebook content and uncover actionable insights for improvement in your future campaigns. This way, you can continuously evolve and enhance your social media strategy based on real-time data.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

App Store Yes 
Facebook Yes 
Facebook Messenger Yes 
Google Business Profile Yes 
Google Play Yes 
Instagram Yes 
Instagram Ads Yes 
LinkedIn Yes 
Meta Ads Yes 
TikTok Yes 
TikTok Ads Yes 
X (Twitter) Yes 
YouTube Yes 

Integrations

App Store No 
Facebook No 
Facebook Messenger No 
Google Business Profile No 
Google Play No 
Instagram No 
Instagram Ads No 
LinkedIn No 
Meta Ads No 
TikTok No 
TikTok Ads No 
X (Twitter) No 
YouTube No 

Pricing Details

$79.00/month
NapoleonCat offers flexible social media management plans for teams of all sizes. You can choose from four pricing tiers tailored to your needs.

The Standard plan includes unlimited post scheduling, analytics, reporting, and team collaboration tools.

The Pro plan adds access to the integrated Social Inbox, saved replies, and a mobile app.

The Expert plan is ideal for teams needing advanced automation, such as AI-powered moderation, spam and hate speech detection, sentiment analysis, and advanced search.

For larger organizations, the Enterprise plan offers API access, custom reports, SLA, and compliance solutions tailored to your business.

All plans start with 2 users and 5 social media profiles, with scalable options to fit your team.
You can start a 14-day free trial with no credit card required.
Flexible monthly or annual billing options are available, and you can upgrade or downgrade at any time.
Free Trial Yes 
Free Version No 

Pricing Details

Trial Plan (15 days) Free Plan Business Plan Enterprise Plan
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

NapoleonCat

Founded

2013

Country

US and Poland

Website

napoleoncat.com

Vendor Details

Company Name

Zenbu

Founded

2014

Country

Denmark

Website

zenbu.ai

Product Features

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports Yes 
Engagement Tracking Yes 
Influencer Tracking No 
Multi-Channel Data Collection Yes 

Social Media Management

Automated Publishing Yes 
Brand Tracking No 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management Yes 
Content Management Yes 
Conversion Tracking No 
Customer Targeting Yes 
Keyword Filtering No 
Multi-Account Management Yes 
Post Scheduling Yes 

Product Features

Social Media Management

Automated Publishing No 
Brand Tracking Yes 
Content Management No 
Customer Engagement No 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling No 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Alternatives

Alternatives

Unbound Social Reviews

Unbound Social

Bridgeline Digital