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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

NapoleonCat is an all-in-one social media management and customer service tool that helps brands, agencies, e-commerce companies, and customer service teams deliver faster support and better engagement across every channel. It combines AI-powered automation, analytics, and collaboration features so teams can scale social media care without adding headcount. Trusted by businesses in 60+ countries, NapoleonCat makes customer service on social media simple, efficient, and reliable. The Social Inbox centralizes all comments, direct messages, reviews, and ad interactions from Facebook, Instagram, TikTok, LinkedIn, YouTube, Google Reviews, and Messenger into one dashboard. Teams reply up to 3x faster with built-in translation and Social CRM that keep full context for every customer. The AI Assistant and Auto-moderation protect your brand 24/7 by removing spam, trolls, and hate speech—even under ads. NapoleonCat can tag sentiment, auto-reply to FAQs, and hide harmful content instantly. This reduces manual work, improves engagement quality, and safeguards ROI. Key Benefits of NapoleonCat: - Scale social media customer care globally with multilingual moderation - Protect ROI from paid campaigns with AI moderation that cleans up comments under Meta and TikTok ads. - Prove the value of social media care with advanced analytics, competitor monitoring, and executive-ready reports. - Centralize customer service in one tool with secure dashboards, role-based access, and multi-team collaboration. - Automate repetitive tasks with AI to focus on real conversations and meaningful engagement. - Plan and publish content at scale with collaborative calendars, approval workflows, and AI-enhanced creation.

Description

Experience unparalleled data protection with a commitment to maintaining your privacy. We ensure compliance with GDPR regulations while offering complete data sovereignty. Engage in secure communication through text, voice messages, or video conferencing. Discover how a dedicated business messenger can bring tangible advantages to your organization. Tailored for intricate communication needs, this platform enhances productivity and collaboration in the workplace. Stay connected with mobile team members, on-site colleagues, business partners, and clients seamlessly across various devices, at any time, from any location. Enjoy swift interactions through one-on-one chats or organized group conversations, with real-time communication capabilities across multiple devices. Equip your team with powerful messaging tools that foster efficient collaboration. You can try Teamwire risk-free! Reach out to our sales team to schedule a brief onboarding session. Retain control over app usage and customize all settings to align with your organization's communication protocols, ensuring a streamlined and secure experience. Embrace the future of business communication with confidence and ease.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

App Store Yes 
Box No 
Facebook Yes 
Facebook Messenger Yes 
Google Business Profile Yes 
Google Play Yes 
Instagram Yes 
Instagram Ads Yes 
LinkedIn Yes 
Meta Ads Yes 
Microsoft SharePoint No 
TikTok Yes 
TikTok Ads Yes 
X (Twitter) Yes 
YouTube Yes 

Integrations

App Store No 
Box Yes 
Facebook No 
Facebook Messenger No 
Google Business Profile No 
Google Play No 
Instagram No 
Instagram Ads No 
LinkedIn No 
Meta Ads No 
Microsoft SharePoint Yes 
TikTok No 
TikTok Ads No 
X (Twitter) No 
YouTube No 

Pricing Details

$79.00/month
NapoleonCat offers flexible social media management plans for teams of all sizes. You can choose from four pricing tiers tailored to your needs.

The Standard plan includes unlimited post scheduling, analytics, reporting, and team collaboration tools.

The Pro plan adds access to the integrated Social Inbox, saved replies, and a mobile app.

The Expert plan is ideal for teams needing advanced automation, such as AI-powered moderation, spam and hate speech detection, sentiment analysis, and advanced search.

For larger organizations, the Enterprise plan offers API access, custom reports, SLA, and compliance solutions tailored to your business.

All plans start with 2 users and 5 social media profiles, with scalable options to fit your team.
You can start a 14-day free trial with no credit card required.
Flexible monthly or annual billing options are available, and you can upgrade or downgrade at any time.
Free Trial Yes 
Free Version No 

Pricing Details

$3 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

NapoleonCat

Founded

2013

Country

US and Poland

Website

napoleoncat.com

Vendor Details

Company Name

Teamwire

Founded

2010

Country

Germany

Website

www.teamwire.eu

Product Features

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports Yes 
Engagement Tracking Yes 
Influencer Tracking No 
Multi-Channel Data Collection Yes 

Social Media Management

Automated Publishing Yes 
Brand Tracking No 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management Yes 
Content Management Yes 
Conversion Tracking No 
Customer Targeting Yes 
Keyword Filtering No 
Multi-Account Management Yes 
Post Scheduling Yes 

Product Features

Collaboration

Brainstorming Yes 
Calendar Management Yes 
Chat / Messaging Yes 
Contact Management No 
Content Management No 
Document Management No 
Project Management Yes 
Real Time Editing Yes 
Task Management Yes 
Version Control No 
Video Conferencing Yes 

Alternatives

Alternatives

MEXS Reviews

MEXS

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