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support

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Description

Monitors all mission-critical infrastructure components, including services, applications, operating systems, network protocols and metrics, as well as network infrastructure. There are hundreds of third-party add-ons that allow for the monitoring of virtually all of your in-house services and applications. This dashboard provides a central view of all IT operations and business processes. The dashboards are a powerful way to quickly access third-party data and monitoring information at a glance. Views allow users to quickly access the most relevant information. Organizations can plan for infrastructure upgrades with automated, integrated trending graphs and capacity planning graphs before they are caught by surprise by outdated systems. IT staff, business stakeholders and end-users receive alerts via email or text message. They provide outage details so that they can resolve issues immediately.

Description

The USU ZIS IT & Service Monitoring solution provides a highly automated and seamlessly integrated platform designed for thorough and effective oversight of your hybrid system landscape, services, and processes. It holds certification in all 16 ITIL® disciplines, showcasing its compliance with industry standards. Additionally, the solution has earned PinkVerify™ certification specifically for Event Management, Availability Management, and Capacity Management, ensuring a standardized and service-focused approach to IT service management. This monitoring solution is particularly well-suited for organizations seeking automated oversight capabilities. With years of extensive project experience, our team of monitoring specialists adopts a practical approach to both the implementation of your system and the training of your personnel on its use. This enables users to quickly become proficient with the tool, maximizing the value derived from their investment. Ultimately, USU’s monitoring solution stands as an essential component for enhancing operational efficiency and service quality.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

24Cevent Yes 
AlertOps Yes 
Cherwell Software Yes 
CloudMonix Yes 
CoreStack Yes 
Datadog Yes 
EcholoN Yes 
GLPI Yes 
ManageEngine AlarmsOne Yes 
Nagios Log Server Yes 
Opsgenie Yes 
PagerDuty Yes 
Plumbr Yes 
SMSEagle Yes 
Slack Yes 
Splunk On-Call Yes 
StackState Yes 
SysAid Yes 
WebLOAD Yes 
xMatters Yes 

Integrations

24Cevent No 
AlertOps No 
Cherwell Software No 
CloudMonix No 
CoreStack No 
Datadog No 
EcholoN No 
GLPI No 
ManageEngine AlarmsOne No 
Nagios Log Server No 
Opsgenie No 
PagerDuty No 
Plumbr No 
SMSEagle No 
Slack No 
Splunk On-Call No 
StackState No 
SysAid No 
WebLOAD No 
xMatters No 

Pricing Details

$1995.00/one-time
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Nagios Enterprises, LLC

Founded

2007

Country

United States

Website

www.nagios.com

Vendor Details

Company Name

USU Software

Founded

1977

Country

Germany

Website

www.usu.com/en-us/solutions/usu-it-service-monitoring/

Product Features

Database Monitoring

Anomaly Detection Yes 
Autodiscovery Yes 
Capacity Planning Yes 
Dashboard Yes 
Dependency Tracking Yes 
Historical Trend Analysis No 
Multitenancy Yes 
Notifications / Alerts Yes 
Performance Monitoring Yes 
Permissions / Access Controls Yes 
Predictive Analytics Yes 
Prioritization No 
Query Analysis No 
Resource Optimization No 
Troubleshooting No 

IT Infrastructure Monitoring

Alerts / Notifications Yes 
Application Monitoring Yes 
Bandwidth Monitoring Yes 
Capacity Planning Yes 
Configuration Change Management Yes 
Data Movement Monitoring Yes 
Health Monitoring Yes 
Multi-Platform Support Yes 
Performance Monitoring Yes 
Point-in-Time Visibility Yes 
Reporting / Analytics Yes 
Virtual Machine Monitoring Yes 

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Server Management

CPU Monitoring Yes 
Credential Management No 
Database Servers Yes 
Email Monitoring Yes 
Event Logs Yes 
History Tracking Yes 
Patch Management No 
Scheduling Yes 
User Activity Monitoring Yes 
Virtual Machine Monitoring Yes 

Product Features

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

IT Management

Capacity Monitoring No 
Compliance Management No 
Event Logs No 
Hardware Inventory No 
IT Budgeting No 
License Management No 
Patch Management No 
Remote Access No 
Scheduling No 
Software Inventory No 
User Activity Monitoring Yes 

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