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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AI-enhanced customer service agents are accessible everywhere. The cloud-driven interactive avatar assistant employs the NVIDIA Tokkio customer service AI framework, enabling avatars to observe, understand, engage in intelligent dialogue, and offer tailored suggestions to improve the overall customer service experience. Are you dedicated to creating cloud-hosted interactive avatars? Interested in experiencing the Tokkio web demo firsthand? We invite you to join our Tokkio Early Access Program and provide details about your specific use case. To help us assess and grant access, please register or log in with your company email. We appreciate your patience as we grow this program. NVIDIA Tokkio utilizes the Omniverse Avatar Cloud Engine (ACE), comprising a collection of cloud-based AI models and services that facilitate the development and personalization of realistic virtual assistants and digital humans, with ACE constructed on NVIDIA’s Unified Compute Framework (UCF). By harnessing the power of these advanced technologies, businesses can significantly elevate their customer interactions.

Description

Introducing a revolutionary AI solution that enhances customer service ticket handling far beyond the capabilities of traditional agents. Transform your retail experience with Tymely, which seamlessly integrates with your existing systems and employs Generative AI to autonomously manage intricate customer service requests via email and chat, including processing refunds and exchanges or applying discounts, just as human agents would. Every AI-generated response is thoroughly verified in real-time by Tymely’s team of experts, ensuring an accuracy that surpasses human performance, all while maintaining the cost-effectiveness and speed of AI available around the clock. Our team of native English-speaking customer service professionals not only validate each response but also infuse a personal touch, delivering the compassionate and high-quality support that your customers desire. Delight your customers with prompt, 24/7 service, and benefit from an impressive average First Resolution Time of just 20 minutes. This innovative approach represents a significant leap forward in customer service efficiency and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

AfterShip No 
ChannelApe No 
Freshdesk No 
Gorgias No 
Happy Returns No 
Magento No 
Manhattan SCALE No 
NVIDIA Omniverse Yes 
NVIDIA Omniverse ACE Yes 
Oracle Service No 
Salesforce No 
Shopify No 
Zendesk No 

Integrations

AfterShip Yes 
ChannelApe Yes 
Freshdesk Yes 
Gorgias Yes 
Happy Returns Yes 
Magento Yes 
Manhattan SCALE Yes 
NVIDIA Omniverse No 
NVIDIA Omniverse ACE No 
Oracle Service Yes 
Salesforce Yes 
Shopify Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1.50 / resolution
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

NVIDIA

Founded

1993

Country

United States

Website

developer.nvidia.com/omniverse/ace/tokkio-showcase

Vendor Details

Company Name

Tymely

Founded

2020

Country

United States

Website

www.tymely.ai/

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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