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features
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support

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Description

NVIDIA has created the Nemotron family of open-source models aimed at producing synthetic data specifically for training large language models (LLMs) intended for commercial use. Among these, the Nemotron-4 340B model stands out as a key innovation, providing developers with a robust resource to generate superior quality data while also allowing for the filtering of this data according to multiple attributes through a reward model. This advancement not only enhances data generation capabilities but also streamlines the process of training LLMs, making it more efficient and tailored to specific needs.

Description

Salesforce Koa represents the company's inaugural CRM reasoning model tailored for Agentforce, developed using NVIDIA Nemotron and enhanced by 27 years of accumulated Salesforce CRM expertise to navigate intricate, multi-step tasks in enterprise environments. Rooted in nearly three decades of CRM application experience, it has undergone additional training on a unique synthetic dataset that reflects authentic business processes, workflows, and operational regulations. The scenarios employed during training are designed to replicate the reasoning, tool utilization, and decision-making processes that Agentforce agents engage in throughout the customer journey, which includes activities like lead generation, opportunity qualification, and service case resolution, applicable across over 14 different sectors. Koa is specifically crafted for precise CRM functions and is assessed using Salesforce CRM Bench, incorporating genuine workflows such as opportunity updates, case routing, and follow-up scheduling. According to Salesforce, Koa achieves an 11% increase in accuracy for selecting appropriate actions and recalls customer context with a reliability that is 2.1 times greater than previous models. This innovative approach not only enhances efficiency but also significantly improves the overall customer experience across the board.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

FluidVoice Yes 
Koa Yes 
LaunchLemonade Yes 
NVIDIA Agent Toolkit Yes 
NVIDIA NemoClaw Yes 
NVIDIA Nemotron No 
Pioneer Yes 
Salesforce No 
Salesforce Agentforce No 

Integrations

FluidVoice No 
Koa No 
LaunchLemonade No 
NVIDIA Agent Toolkit No 
NVIDIA NemoClaw No 
NVIDIA Nemotron Yes 
Pioneer No 
Salesforce Yes 
Salesforce Agentforce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

NVIDIA

Founded

1993

Country

United States

Website

nvidia.com

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/koa/

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