Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
NSYS Diagnostics offers a comprehensive solution for businesses dealing with pre-owned mobile phones, featuring rapid and automated diagnostics that require minimal human intervention. The NSYS Buyback tool accurately assesses the value of mobile devices based on customizable parameters and diagnostic functionalities. With NSYS Data Transfer, users can enjoy a novel method for transferring data between iOS devices without needing extra applications, complete with a detailed progress indicator for time and data size. Additionally, NSYS RMA revolutionizes the returns process by combining online RMA requests with a chat feature, allowing for discussions on entire batches or individual IMEI numbers. Furthermore, the NSYS software is fully available in ten languages, ensuring accessibility for diverse teams. To enhance user experience, personalized training sessions are available for both you and your staff, allowing for seamless integration and efficiency in the workflow.
Description
Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
Custom Pricing
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
NSYS GROUP
Founded
2017
Country
United Kingdom
Website
www.nsysgroup.com
Vendor Details
Company Name
PTC
Founded
1984
Country
United States
Website
www.ptc.com/en/products/service-knowledge-diagnostics
Product Features
Mobile Device Management (MDM)
Automatic Device Recognition
Yes
Data Management
Yes
Deployment Management
Yes
Inventory Management
Yes
Maintenance Utilities
No
Procurement Management
No
Remote Update / Installation
No
Software Management
No
Synchronization Management
No
Wireless Network Support
Yes
Product Features
Knowledge Management
Artificial Intelligence (AI)
No
Cataloging / Categorization
No
Collaboration
No
Content Management
No
Decision Tree
No
Discussion Boards
No
Full Text Search
No
Knowledge Base Management
No
Self Service Portal
No
Work Instructions
Branding & Style Sheets
No
Content Management System
No
Drag and Drop
No
Dynamic Tags
No
Employee Feedback
No
Guide Approval Workflows
No
Media Editor
No
Multi-Brand Publishing
No
Rich Text Editor
No
SSO (SAML)
No
Translations
No
User Management
No
Version Control
No