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Description

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

Description

Accessing POS services from AM/PM has become more straightforward than ever. Follow our detailed guide to learn how to access and navigate the updated online service portal with ease. To identify the location related to your service request, simply click on the “Select Store” dropdown menu and choose from the locations available to you. It’s important to designate the most appropriate individual within your organization who AM/PM can reach out to for additional information or to expedite the resolution of your issue; please provide their name, direct phone number, and email address. If there’s an alternative contact who can also assist, kindly include their information in the designated sections. Indicate the nature of the issue you’re facing by selecting from the dropdown menu; for instance, are you encountering problems with your point-of-sale hardware or software? Provide a thorough description of your issue in the text box below, as this will help us swiftly grasp the situation and connect you with the right technician who can effectively address your concerns. Your detailed input is crucial for a swift resolution.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
NITRO Studio Yes 

Integrations

Microsoft 365 No 
Microsoft SharePoint No 
Microsoft Teams No 
NITRO Studio No 

Pricing Details

Contact Us
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Crow Canyon Software

Founded

1999

Country

United States

Website

www.crowcanyon.com/sharepoint-applications/it-help-desk/

Vendor Details

Company Name

AM PM Systems

Founded

2008

Country

United States

Website

www.ampmsystems.com/resources/resourcesoftware/upos

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Product Features

Restaurant POS

Delivery Management Yes 
Gift Card Management No 
Inventory Management Yes 
Loyalty Program Yes 
Mobile Access Yes 
Online Ordering No 
Order Management No 
Reporting/Analytics Yes 
Separate Checks No 
Split Checks No 
Table Management Yes 
Tips Management No 

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