Average Ratings 0 Ratings
Average Ratings 2 Ratings
Description
The NICE Employee Engagement Manager (EEM) acts as an essential element within the NICE Intelligent WFM SuiteTM, which provides a comprehensive WFM solution focused on intelligent automation for intraday management. EEM enhances staffing optimization after WFM schedules are released, seamlessly addressing staffing needs both throughout the day and weeks ahead. By proactively spotting staffing discrepancies, EEM mitigates potential issues before they can arise. It effectively addresses staffing shortages by continuously and automatically identifying gaps, determining suitable replacements, personalizing shift change proposals, and ensuring all schedules are promptly updated. Furthermore, EEM elevates employee involvement by tailoring self-scheduling options with pre-approved choices for intraday and short-term needs, offering 24/7 access through multiple channels, and facilitating timely notifications about shift changes via desktop alerts and mobile app prompts. This approach not only streamlines operations but also fosters a more engaged and responsive workforce.
Description
Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.
API Access
Has API
API Access
Has API
Integrations
AmplifAI
Boostopia
Dasha
Freshdesk
Front
Google Contacts
Groove
Intercom
Keap
Kleene
Integrations
AmplifAI
Boostopia
Dasha
Freshdesk
Front
Google Contacts
Groove
Intercom
Keap
Kleene
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$45 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NICE
Founded
1986
Country
United States
Website
www.nice.com/engage/workforce-optimization/employee-engagement-manager/
Vendor Details
Company Name
Talkdesk
Founded
2011
Country
United States
Website
www.talkdesk.com
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning