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features
design
support

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Write a Review

Description

NHSmail serves as a secure email platform authorized by the Department of Health and Social Care for the exchange of patient-related and sensitive data. This national secure collaboration system is designed for both health and social care, fundamentally enhancing the way users can interact and cooperate within and beyond their organizations. To ensure the protection of sensitive information, all emails exchanged between health and social care entities must comply with the secure email standard (DCB1596), guaranteeing confidentiality and security for all involved parties. Recognized as the selected email service by NHS Digital, managing access to the system necessitates appropriate account credentials. Throughout its operations, NHS Digital handles and transmits confidential information, underscoring the need for secure communication. Users are encouraged to log in to their secure NHS email accounts regularly, as NHSmail is specifically tailored for the safe sharing of sensitive information. Notably, data associated with accounts deemed inactive is retained for a maximum of 180 days, ensuring that users have a brief window to reactivate their accounts if necessary. This structured retention policy further reinforces the commitment to maintaining security and efficiency within the email service.

Description

Relay Network introduces the Business Feed Platform, an entirely new way for organizations to connect with customers through personalized, secure, and interactive feeds. Unlike traditional outreach tools such as email or portals, Relay’s feed format mirrors the usability and engagement of social media, delivering the right information at the right moment. Businesses initiate these personalized experiences with SMS invitations that guide users to their private feeds—no app downloads or credentials needed. Inside the feed, customers can access rich multimedia, complete forms, sign documents, or chat directly with businesses, all from one seamless interface. Relay’s compliance with HIPAA, SOC 2, TCPA, and HITRUST ensures enterprise-grade privacy and trust across industries. The platform empowers sectors like banking, healthcare, and membership associations to onboard new users, boost renewals, and drive participation in digital programs. Case studies highlight dramatic results, including 10x higher engagement than email and up to 46% increases in account funding. With its mix of personalization, automation, and security, Relay is reshaping how organizations build lasting, results-driven customer relationships.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage No 
Desktop.com No 
Eloqua No 
Hemi No 
Microsoft 365 Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Salesforce No 
Salesforce Agentforce Service No 
Skype Yes 
TriVice Yes 
WorkMarket No 

Integrations

Adobe Marketo Engage Yes 
Desktop.com Yes 
Eloqua Yes 
Hemi Yes 
Microsoft 365 No 
Microsoft Outlook No 
Microsoft Teams No 
Salesforce Yes 
Salesforce Agentforce Service Yes 
Skype No 
TriVice No 
WorkMarket Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

NHS Digital

Country

United Kingdom

Website

digital.nhs.uk/services/nhsmail

Vendor Details

Company Name

Relay Network

Founded

2010

Country

United States

Website

www.relaynetwork.com

Product Features

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Personalization

A/B Testing No 
Abandoned Cart Saver No 
Account Based Marketing No 
Behavioral Targeting No 
Campaign Segmentation No 
Content Analytics No 
Contextual Targeting No 
Customer Profiles No 
Experience Management No 
Recommendation Engine No 
Website Personalization No 

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