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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Enhanced visibility for managing performance, user experiences, and cybersecurity in virtualized settings is essential. NETSCOUT's vSTREAM virtual appliance enhances existing Adaptive Session Intelligence (ASI)-based tools, providing smart data visibility within both virtualized and cloud environments, similar to what is achievable in physical settings. This appliance proves to be particularly effective for tracking critical service traffic within these infrastructures. Organizations can achieve comprehensive visibility through deep packet inspection at scale, ensuring optimal network and application performance while delivering superior user experiences in virtual spaces. By utilizing end-to-end visibility across data centers, multi-cloud platforms, and remote locations, businesses can guarantee high-quality user interactions no matter where they are. Furthermore, the vSTREAM offers scalable and straightforward packet-data visibility and analysis that can be easily implemented, managed, and aligned with your organization's financial considerations. This integration not only enhances operational efficiency but also supports proactive decision-making to maintain service excellence.

Description

Callstats improves customer interactions, minimizes agent idle time, and enhances overall operational productivity. By monitoring and analyzing voice and video communications, it allows for the delivery of superior user experiences through a single, user-friendly dashboard. If you're interested in starting to monitor and analyze your WebRTC sessions, set up an account today. The data is categorized by six different geographic areas, enabling contact center managers to assess their service performance effectively. A prominent software company leverages callstats.io to streamline communication between agents and the Amazon Connect contact center cloud. Discover the various advantages of implementing WebRTC for agent interactions, along with actionable advice for a seamless transition. We gather more than 500 metrics every few seconds from each endpoint in a WebRTC session, and our dashboard consolidates this information to offer a comprehensive overview of service health, making it easy to identify areas for improvement. This robust system not only aids in enhancing user experiences but also empowers managers to make informed decisions based on real-time data.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jitsi No 
MasterCare Yes 
NETSCOUT nGeniusONE Yes 
VMware NSX Yes 

Integrations

Jitsi Yes 
MasterCare No 
NETSCOUT nGeniusONE No 
VMware NSX No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

NETSCOUT

Founded

1984

Country

United States

Website

www.netscout.com/product/vstream

Vendor Details

Company Name

CALLSTATS I/O

Founded

2014

Country

Finland

Website

www.callstats.io

Product Features

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Product Features

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting No 

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