Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhanced visibility for managing performance, user experiences, and cybersecurity in virtualized settings is essential. NETSCOUT's vSTREAM virtual appliance enhances existing Adaptive Session Intelligence (ASI)-based tools, providing smart data visibility within both virtualized and cloud environments, similar to what is achievable in physical settings. This appliance proves to be particularly effective for tracking critical service traffic within these infrastructures. Organizations can achieve comprehensive visibility through deep packet inspection at scale, ensuring optimal network and application performance while delivering superior user experiences in virtual spaces. By utilizing end-to-end visibility across data centers, multi-cloud platforms, and remote locations, businesses can guarantee high-quality user interactions no matter where they are. Furthermore, the vSTREAM offers scalable and straightforward packet-data visibility and analysis that can be easily implemented, managed, and aligned with your organization's financial considerations. This integration not only enhances operational efficiency but also supports proactive decision-making to maintain service excellence.
Description
Callstats improves customer interactions, minimizes agent idle time, and enhances overall operational productivity. By monitoring and analyzing voice and video communications, it allows for the delivery of superior user experiences through a single, user-friendly dashboard. If you're interested in starting to monitor and analyze your WebRTC sessions, set up an account today. The data is categorized by six different geographic areas, enabling contact center managers to assess their service performance effectively. A prominent software company leverages callstats.io to streamline communication between agents and the Amazon Connect contact center cloud. Discover the various advantages of implementing WebRTC for agent interactions, along with actionable advice for a seamless transition. We gather more than 500 metrics every few seconds from each endpoint in a WebRTC session, and our dashboard consolidates this information to offer a comprehensive overview of service health, making it easy to identify areas for improvement. This robust system not only aids in enhancing user experiences but also empowers managers to make informed decisions based on real-time data.
API Access
Has API
No
API Access
Has API
No
Integrations
Jitsi
No
MasterCare
Yes
NETSCOUT nGeniusONE
Yes
VMware NSX
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
NETSCOUT
Founded
1984
Country
United States
Website
www.netscout.com/product/vstream
Vendor Details
Company Name
CALLSTATS I/O
Founded
2014
Country
Finland
Website
www.callstats.io
Product Features
Network Monitoring
Bandwidth Monitoring
No
Baseline Manager
No
Diagnostic Tools
No
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
No
Resource Management
No
SLA Monitoring
No
Server Monitoring
No
Uptime Monitoring
No
Web Traffic Reporting
No
Product Features
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
No
Diagnostic Tools
Yes
IP Address Monitoring
No
Internet Usage Monitoring
No
Real Time Analytics
Yes
Resource Management
No
SLA Monitoring
No
Server Monitoring
Yes
Uptime Monitoring
No
Web Traffic Reporting
No