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Description
NEMT Cloud Dispatch is a cloud-based transportation management system for Non-Emergency Medical Transportation providers, paratransit operators, and school transportation services. The platform consolidates scheduling, dispatch, routing, driver applications, billing, and reporting into a single system with transparent per-vehicle pricing — $49.99/month for solo operators, $149.99/month for fleets up to 5 vehicles, and $39.99 per additional vehicle.
Technical Architecture
• Cloud-hosted SaaS — no on-premise servers, no local installation requirements
• Native iOS and Android driver applications with offline-capable data sync
• Direct API integrations with NEMT brokers (Modivcare, MTM, Kaiser Permanente, VectorCare, Access2Care, Alivi, HBSS Connect Corp) — trip data flows in via EDI and status updates push back in real time
• HIPAA-compliant data handling with encryption in transit and at rest, role-based access controls, comprehensive audit logging
• Integrated VoIP and SMS gateways
Core Modules
• Scheduling & Route Optimization — Vehicle Routing Problem (VRP) solver with time-window and capacity constraints. Multi-load routing groups compatible trips on the same vehicle.
• Dispatch Platform — Real-time dispatch console with exception queue management, one-click driver reassignment, automated broker trip import, and two-way driver communication logged to trip records.
• Driver Mobile App — Native iOS and Android applications.
• Billing & Claims — Automated 837P EDI file generation for Medicaid, CMS-1500 form support for Medicare Advantage and commercial payers,
• Facility Portal — Multi-tenant secure portal for hospitals, care facilities, school districts, and transit agencies.
Description
Citygate offers two web platforms, routeabus.com and edutecha.com, to enhance bus routing and educational planning. Routeabus.com stands out as the pioneering web-based portal dedicated to school bus routing. This platform empowers users to upload data regarding school facilities and student addresses, enabling them to utilize various tools offered by the system to efficiently generate optimized bus routes without the need for any desktop applications or local data storage. On the other hand, edutecha.com caters to school districts by facilitating student projections and redistricting processes. Its online tools enable the establishment of school boundaries while also allowing public feedback through a Google Map-based interface. Furthermore, routeAbus is equipped with geocoding capabilities, a robust routing engine, and access to a comprehensive national road database. Users can carry out all necessary functions to manage school locations, bus stops, and student assignments. This innovative system not only provides essential tools for designing bus routes and stops but is also the first web portal specifically tailored for geocoding and routing in the context of school bus operations, making it an invaluable resource for educational transportation planning.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Android
Yes
Apple iOS
Yes
Google Maps
Yes
MTM Carousel
Yes
Practice Mate
Yes
QuickBooks Enterprise
Yes
Twilio
Yes
Integrations
Android
No
Apple iOS
No
Google Maps
No
MTM Carousel
No
Practice Mate
No
QuickBooks Enterprise
No
Twilio
No
Pricing Details
$49.99
• Solo Operator — $49.99/month (1 vehicle)
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
• Small Fleet — $149.99/month (up to 5 vehicles)
• Growth — $149.99/month + $39.99 per additional vehicle beyond 5
• Custom software customization — $95/hour
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
NEMT Cloud Dispatch
Founded
2009
Country
United States
Website
nemtclouddispatch.com
Vendor Details
Company Name
Citygate GIS
Country
United States
Website
routeabus.com
Product Features
EMS
Availability Indicator
Yes
Billable Items Tracking
Yes
Daily Unit Loading Analysis
Yes
Dispatch Monitoring
Yes
EMS Service Roles Time Clock
Yes
Electronic Signature
Yes
Equipment Tracking
Yes
Fleet Management
Yes
NEMSIS Compliance
Yes
Patient Database
Yes
Point-of-Service Data
Yes
Refusal Statements
Yes
Shift Management
Yes
Supply Management
Yes
NEMT
Automated Scheduling
Yes
Billing and Invoicing
Yes
Client Notifications
Yes
Computer Aided Dispatch
Yes
Customer Database
Yes
Fuel Management
Yes
Import / Export Data
Yes
In-Vehicle Hardware
Yes
Mileage Tracking
Yes
Online Booking
Yes
Order Management
Yes
Reporting
Yes
Routing
Yes
Scheduling
Yes
Vehicle Tracking
Yes
Product Features
School Bus Routing
Dispatch Management
No
Driver Management
No
Field Trip Management
No
GPS Tracking
No
Parent Portal
No
Route Optimization
No
Scheduling
No
Student Information / Records
Yes
Territory Management
Yes