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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our product boasts a multitude of beneficial features and advantages that can significantly enhance the success of your startup or any business endeavor you are about to initiate or oversee. You can easily send mass emails to various groups including contacts, members, visitors, and staff, ensuring effective communication across all channels. Additionally, you can monitor donations and pledges, allowing you to create comprehensive reports for your organization. Unlike other products in the market that offer a limited set of features, Intense consistently stays ahead of the competition with its superior offerings. The community aspect ensures seamless compatibility across different platforms, making it a versatile choice for any user. Our product's design is tailored for optimal performance on any device, ensuring it always appears visually appealing. Regular updates are crucial for maintaining reliability, which is why we provide our clients with complimentary Community updates. Even when your device's battery is low, you can rely on Community to function without the need for constant recharging. In addition, Community grants you free access to a comprehensive online archive containing all standard business documents, enhancing your operational efficiency and resource accessibility. This wealth of resources and features positions our product as an essential tool for any business looking to thrive in today's competitive environment.

Description

When technology functions properly, it significantly enhances our lives, but it doesn't always cooperate. That's precisely why our services are accessible whenever you need assistance. We cater to a wide range of devices, including PCs, Macs, iOS, Android, and various connected gadgets such as home automation systems, home theaters, wearables, gaming consoles, and drones. Our mission is to ensure that you are not only set up properly but also that everything remains in smooth operation. So go ahead, indulge in your devices and enjoy the benefits they bring to your daily life.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
X (Twitter) Yes 

Integrations

Facebook No 
X (Twitter) No 

Pricing Details

$299.99 per year
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Mypenmail.com

Founded

2014

Country

United States

Website

www.mypenmail.com

Vendor Details

Company Name

Support.com

Website

support.com

Product Features

Church Management

Accounting Integration Yes 
Attendance Tracking Yes 
Child Check-In Yes 
Email / SMS No 
Event Management Yes 
Member Directory Yes 
Member Portal Yes 
Multi-Site Management No 
Online Giving Yes 
Pledge Management Yes 
Small Group Management Yes 
Volunteer Management Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management No 
Change Management No 
Configuration Management No 
Contract/License Management Yes 
Dashboard Yes 
Incident Management No 
Problem Management No 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat Yes 
Real-time Chat Yes 
Remote Control No 
Screen Sharing Yes 
Session Recording No 
Session Transfer No 
Surveys & Feedback Yes 

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