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Description
Our innovative software, MyQuality, harnesses your data to generate comprehensive reports that meet your specific needs, uncover potential opportunities, and provide an objective assessment of outcomes. With all the essential information easily accessible, you can monitor the advancement of both teams and individuals in real-time. MyQuality oversees the entire quality assurance process, encompassing aspects like quality monitoring, coaching, calibration, and handling disputes, while presenting your data in highly customizable formats tailored to your organization’s requirements, enabling you to extract the data-driven insights you seek. You can access real-time information anytime, from any device that connects to the web. Experience unlimited user-customized reporting that aligns seamlessly with your forms. The platform allows for the effortless integration of external data sources, including customer satisfaction metrics, customer relationship management systems, rosters, and speech analytics. Additionally, the customizable interface accommodates every role within your company, ensuring that all team members benefit from its capabilities. With MyQuality, you can transform your data into actionable strategies that drive performance and improve outcomes.
Description
Leapfrog your competition with AI-powered software built for the future. Engage and manage the teams in your contact center, branch office and back office.
Humans and bots are handling complex requests across multiple channels and locations. Workforce Engagement allows you to:
Balance employee flexibility with optimal staffing levels
Measure and improve the quality of interactions
Get rich insights into conversations across all engagement channels
AI-powered real-time assistance for optimal outcomes
Verint Workforce Engagement, a Customer Engagement Platform, is built on AI and automation. It provides best-of-breed capabilities to manage and analyze customer engagements, as well as improve them. Platform that spans across all customer engagement use-cases, not just the contact center. It is built on open architecture.
API Access
Has API
API Access
Has API
Integrations
3CLogic
8x8 Contact Center
Amazon Connect
Avaya Experience Platform
Evolve IP
Five9
Genesys Cloud CX
MiContact Center Business
NICE CXone Mpower
Salesforce
Integrations
3CLogic
8x8 Contact Center
Amazon Connect
Avaya Experience Platform
Evolve IP
Five9
Genesys Cloud CX
MiContact Center Business
NICE CXone Mpower
Salesforce
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
JLodge
Country
United States
Website
jlodge.com/deeper-insights/my-quality/
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/workforce-engagement/
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning