Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Drawing on more than two decades of expertise in leveraging data-driven insights to assemble some of the most formidable teams in sports, we recognize the essential elements needed to foster high-performance cultures. Our current objective is to assist various organizations in enabling their workforce to reach their full potential. We hold the conviction that the culture within an organization plays a pivotal role in unlocking the performance of its employees. By carefully selecting individuals who fit well in their respective roles and nurturing an environment where they can flourish, organizations can cultivate a high-performance culture. It is crucial to evaluate how your organizational culture supports or hinders team dynamics, employee wellbeing, and overall engagement. Moreover, it is important to scientifically align candidates’ values and personalities with the team culture to ensure compatibility. Implementing straightforward, personalized performance reviews can further enhance employee development and satisfaction. Ultimately, fostering a strong organizational culture not only benefits individuals but also drives collective success.
Description
Sutherland Perform evaluates customer interactions by analyzing various parameters to ensure employees comply with established customer engagement processes. This monitoring enables the identification of new opportunities that empower employees to enhance the customer experience significantly. By leveraging data from customer voices, emails, chats, and social media, Perform generates actionable insights that can be utilized at multiple levels, including agents, teams, managers, channels, lines of business, and across the entire organization. These insights facilitate personalized coaching for employees, guiding them on how to improve their assistance to customers and adapt their approaches to provide superior experiences in the future. With our innovative tools, cutting-edge technology, and dedicated personnel, we position your business to excel in a world that is increasingly relying on remote interactions. Furthermore, our expert teams are committed to unlocking high-performance results through adaptable and resilient services that can be seamlessly delivered from any location around the globe.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
MyPeopleManager
Country
United Kingdom
Website
www.mypeoplemanager.com
Vendor Details
Company Name
Sutherland
Founded
1986
Country
United States
Website
www.sutherlandglobal.com/products-x-platforms/sutherland-perform
Product Features
Human Resources
360 Degree Feedback
Yes
Applicant Tracking
Yes
Attendance Management
Yes
Benefits Management
No
Career Development Planning
Yes
Compensation Management
No
Compliance Management
No
Employee Database
Yes
Employee Lifecycle Management
Yes
Onboarding
Yes
Payroll Management
No
Performance Management
Yes
Recruiting Management
Yes
Self Service Portal
Yes
Succession Planning
Yes
Time & Attendance Management
Yes
Time Off Management
Yes
Timesheets
No
Training Management
No
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No