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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

MyDiamo was developed by Penta Security Systems (APAC leader in encryption technology) and is available to all for noncommercial use. Enterprises and organizations who require additional features can obtain a commercial license. Index searching is possible with column-level encryption or partial encryption - Minimal system performance changes guaranteed - Compatible with open-source DBMS such as MySQL, MariaDB and Percona - GDPR/PCI DSS/HIPAA compliant - Code modification is not required, it works parallel at the engine level

Description

PENTA Service Management Software enhances operational efficiency for businesses engaged in commercial and industrial fieldwork. Tailored specifically for large-scale construction and service organizations, this software optimizes service workflows and simplifies the management of work orders. Seamlessly integrated with PENTA Job Costing Software and boasting robust functionalities, it empowers users to streamline operations within bustling field service companies. Notable features encompass call management, work order initiation, maintenance contract handling, billing and invoicing, quoting for maintenance contracts, inspections, crew-centric field reporting, and service quotations, among others. Penta Technologies has dedicated over 35 years to providing software solutions and services that elevate productivity and operational success for firms in the commercial and industrial construction, engineering, and field service sectors. Their commitment to excellence has made them a trusted partner for countless organizations aiming to improve their operational processes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

Free for non-commercial use by non-profits.
Commercial license is available for enterprises.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Penta Security Systems Inc.

Founded

1997

Country

South Korea

Website

mydiamo.com

Vendor Details

Company Name

Penta Technologies

Founded

1991

Country

United States

Website

www.penta.com/service-management-work-order-software/

Product Features

Endpoint Protection

Activity Log Yes 
Antivirus No 
Application Security No 
Behavioral Analytics No 
Device Management No 
Encryption Yes 
Signature Matching No 
Web Threat Management No 
Whitelisting / Blacklisting No 

Risk Management

Alerts/Notifications No 
Auditing No 
Business Process Control No 
Compliance Management Yes 
Corrective Actions (CAPA) No 
Dashboard No 
Exceptions Management No 
IT Risk Management No 
Internal Controls Management No 
Legal Risk Management No 
Mobile Access No 
Operational Risk Management No 
Predictive Analytics No 
Reputation Risk Management No 
Response Management No 
Risk Assessment No 

Web Application Firewalls (WAF)

Access Control / Permissions No 
Alerts / Notifications No 
Automate and Orchestrate Security No 
Automated Attack Detection No 
DDoS Protection No 
Dashboard No 
IP Reputation Checking No 
Managed Rules No 
OWASP Protection No 
Reporting / Analytics No 
Secure App Delivery No 
Server Cloaking No 
Virtual Patching No 
Zero-Day Attack Prevention No 

Product Features

Service Dispatch

Billing & Invoicing Yes 
Call Center Management Yes 
Contract Management Yes 
Customer Database Yes 
Inventory Control Yes 
Job Management Yes 
Job Tracking Yes 
Mobile Access Yes 
Routing Yes 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Work Order

Contract Management No 
Customer Database No 
Dispatch Management No 
Inventory Control No 
Job Management No 
Preventive Maintenance No 
Quotes / Estimates No 
Recurring Appointments No 
Routing No 
Scheduling No 
Task Management No 

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