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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Lead your clients through a personalized purchasing journey, where they can discover their ideal product through a few simple inquiries tailored to their preferences. Access customer information, previous orders, and current inventory all from one convenient dashboard, enabling you to create or modify orders seamlessly. Utilize customer insights to develop data-centric profiles, execute targeted advertising, and suggest innovative products. Gain access to comprehensive sales conversion metrics, automatically generated customer satisfaction reports, and real-time insights into agent performance. Become part of a community of numerous businesses that have integrated MyAlice to simplify the management of customer interactions across various platforms, ultimately enhancing overall service quality. This streamlined approach empowers you to focus more on building relationships and less on administrative tasks.

Description

A conversational AI solution is essential for your business to grow and expand. Verint IVA provides rich, seamless experiences for customers and employees. You can improve every metric, drive innovation, and differentiate your brand. With a human-like touch, provide immediate customer resolution. Verint IVA can be there for your customers when they need you. Your employees will have instant access to the most current information and get immediate answers. To improve employee productivity and enhance employee experience, resolve HR and IT related questions. Your agents' workloads will be reduced and you can empower them with just-in time support. Agents can find the information they need to provide positive customer experiences and lower average handling time (AHT).

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

BigCommerce
Facebook
Facebook Messenger
Instagram
LINE
Magento
Shopify
Symbee
Telegram
Viber
WhatsApp
WooCommerce

Integrations

BigCommerce
Facebook
Facebook Messenger
Instagram
LINE
Magento
Shopify
Symbee
Telegram
Viber
WhatsApp
WooCommerce

Pricing Details

$15 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MyAlice

Founded

2018

Country

Singapore

Website

myalice.ai/

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/conversational-ai/intelligent-virtual-assistant/

Product Features

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Product Features

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Alternatives

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