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Average Ratings 0 Ratings
Description
If you’re interested in a live chat solution but aren’t quite ready to invest in a paid version, then the free edition of My Live Chat is an excellent choice. By simply adding a small piece of HTML code, you can create a floating chat button that seamlessly integrates with your website's design while providing essential functionalities for effective communication with your visitors at no cost. My Live Chat enables you to deliver an instant and pleasant support experience, allowing your customer service representatives to predict what a visitor might say next and efficiently redirect chats to other team members, thereby minimizing resolution times. Moreover, agents can utilize features like canned responses within the live support software, ensuring they provide high-quality answers in real-time. This platform is designed to enhance the capabilities of your sales and support teams through priority tiers, chat transfers, user role management, monitoring, comprehensive reporting, and collaborative team chats, ultimately fostering a more engaged and satisfied customer base. You'll find that with these tools, your team's efficiency and effectiveness in handling customer inquiries will significantly improve.
Description
eGain Chat™ provides the capability to deliver immediate chat support to individuals visiting your website. Representatives can communicate through text, share files, direct users to web pages, and provide knowledge base resources to effectively address inquiries in both proactive and reactive manners. Consistently rated as the top choice by industry analysts, it has been instrumental in revolutionizing customer support interactions for businesses for over ten years. This live chat solution is a core component of eGain's comprehensive customer engagement software suite, ensuring smooth integration with other applications focused on social interaction, web experience, and contact center functionalities within the suite. When paired with supporting products, eGain Chat opens up limitless possibilities for enhancing both sales and service experiences. By optimizing the chat experience, businesses can foster stronger relationships with their customers and create a more engaging online environment.
API Access
Has API
No
API Access
Has API
No
Integrations
Boost.ai
No
Majesco
No
NovelVox Agent Accelerator
No
UniAgent
No
Integrations
Boost.ai
Yes
Majesco
Yes
NovelVox Agent Accelerator
Yes
UniAgent
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
CuteSoft Components
Founded
2003
Website
www.mylivechat.com
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/live-chat-software/
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes