Average Ratings 2 Ratings
Average Ratings 8 Ratings
Description
Mural serves as a digital platform designed for visual collaboration among teams. It empowers innovative groups to engage in visual brainstorming to tackle significant challenges effectively. Users appreciate Mural's quick and intuitive tools for crafting diagrams, widely used in design thinking and agile frameworks, as well as features that enhance the effectiveness of meetings and workshops. You can jot down your thoughts on sticky notes and then arrange them into lists, flowcharts, diagrams, frameworks, methods, and illustrations to energize and unify your team. Whether in the same room or across the globe, Mural facilitates more effective meetings and workshops. With its robust enterprise-level infrastructure and dedicated customer support team, Mural helps organizations to scale their collaboration and innovation efforts efficiently and securely. Our unique advantage lies in our commitment to providing not only a top-notch product experience but also exceptional service to our users, ensuring they achieve their collaborative goals seamlessly. This dual focus on product and service sets us apart in the competitive landscape of digital collaboration tools.
Description
Smaply – the cutting-edge software for journey mapping with increased flexibility, customizability, and Journey Management functionalities. Smaply is a tool to create customer journey maps and analyze the customer experience, step by step. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is even faster. Keep track of those in the portfolio graph of your workspace, which helps you to keep an overview and prioritize.
Users are not only using journey maps as deliverables; they rather make them the core of their service development, thus journey maps move to the core of organizations.
API Access
Has API
No
API Access
Has API
No
Integrations
Jira
Yes
Microsoft OneDrive
Yes
BasicOps
Yes
Desktop.com
Yes
Dropbox
Yes
Element Finance
Yes
Google Analytics
No
Google Cloud Operations Suite
No
Ideawake
Yes
Linear
No
Integrations
Jira
Yes
Microsoft OneDrive
Yes
BasicOps
No
Desktop.com
No
Dropbox
No
Element Finance
No
Google Analytics
Yes
Google Cloud Operations Suite
Yes
Ideawake
No
Linear
Yes
Pricing Details
$12 per user per month
Team: $12 per user per month ($9.99 per user per month if billed annually)
Business: $17.99 per user per month billed annually
Enterprise Network: Personalized
Business: $17.99 per user per month billed annually
Enterprise Network: Personalized
Free Trial
Yes
Free Version
Yes
Pricing Details
€390.00/year
We offer 4 pricing tiers:
- free plan
- repository (€390.00/year)
- framework (€690.00/year)
- governance (€990.00/year)
Also we offer a discount for NGOs, educational purposes, and public services.
- free plan
- repository (€390.00/year)
- framework (€690.00/year)
- governance (€990.00/year)
Also we offer a discount for NGOs, educational purposes, and public services.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Mural
Founded
2011
Country
United States
Website
mural.co
Vendor Details
Company Name
Smaply
Founded
2012
Country
Austria
Website
www.smaply.com
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
Yes
Task Management
Yes
Version Control
No
Video Conferencing
No
Remote Work
Collaboration
No
Credential Management
No
Electronic Signature
No
Employee Monitoring
No
Live Chat
No
Meeting Management
No
Project Management
No
Remote Access
No
Remote Support
No
Screen Sharing
No
Softphone
No
Task Management
No
Time Zone Tracking
No
Video Chat
No
Web Conferencing
No
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
Yes
Process Change Tracking
No
Process Mapping
Yes
Process Modeling & Design
Yes
Visual Workflow Management
Yes
Customer Data Platforms (CDP)
Behavioral Analytics
No
Campaign Management
No
Customer Profiles
Yes
Customer Segmentation
No
Data Integration
Yes
Data Matching
No
GDPR Compliance
Yes
Personalization
No
Predictive Modeling
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
Yes
Customer Profiles
Yes
Data Import / Export
Yes
Predictive Analytics
No
Surveys & Feedback
No
Templates
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
No
Customer Success
Account Alerts
No
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
Yes
Health Score
No
Onboarding
Yes
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Experience Management
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Personalization
A/B Testing
No
Abandoned Cart Saver
No
Account Based Marketing
No
Behavioral Targeting
No
Campaign Segmentation
No
Content Analytics
No
Contextual Targeting
No
Customer Profiles
Yes
Experience Management
Yes
Recommendation Engine
No
Website Personalization
No
Product Analytics
Attribution
No
Automatic Data Capture
No
Churn Reporting
No
Customer Feedback Collection
Yes
Customer Guidance
Yes
Customer Journey Analytics
Yes
Data Export
Yes
Data History Retention
No
Data Labeling
No
Product Engagement Scoring
No
Real-Time Data Analysis
Yes
Touchpoint Analytics
Yes
User Segmentation
Yes
UX
Animation
No
For Mobile
No
For Websites
No
Heatmaps
No
Prototyping
Yes
Screen Activity Recording
No
Unmoderated Testing
No
Usability Testing
No
User Journeys
Yes
User Research
Yes