Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Municode's cloud-based Policies & Procedures Software, (PPS) will bring your policy manual into 21st century technology. PPS allows staff to make changes to the policy and procedures directly from the cloud-based software. This allows you to save money on paper and reduce your carbon footprint. You can propose changes and they will be tracked and redlined. This allows you to generate automatic resolutions or policies. Once these changes have been made, an ordinance can be added to the packets of council members. Staff can digitally apply roll-call votes once an ordinance has been passed. Email approval is used to sign and seal signatures. PPS can be used not only for your policies but also for codebooks, meeting minutes and reports. No matter how many publications you publish, all of them are available to your community in one easy-to-use and searchable online platform.
Description
The OneVu solution from IEG4 offers a comprehensive digital interface for council services, enhancing customer interactions by addressing their queries rather than merely displaying data. This innovative platform has led to a remarkable reduction in phone inquiries by as much as 50% in various councils. OneVu empowers users to find personalized solutions to frequently asked questions while also allowing them to submit and monitor the status of over 300 different services across the council. With a significant portion of calls, over 30%, stemming from customers checking on progress or following up on issues, OneVu effectively mitigates this by providing progress tracking on every online form. From the outset, users can access a library of more than 250 forms, ensuring a swift implementation, and with the addition of eDesigner, customization options are readily available. Furthermore, OneVu features an advanced workflow engine that supports multi-stage processes, enabling citizens to track their applications and services directly through their OneVu account, thereby enhancing the overall user experience. This seamless integration of services not only streamlines processes but also fosters greater transparency and engagement between councils and their constituents.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Municode Website Design
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Municode
Founded
1951
Country
United States
Website
municode.com
Vendor Details
Company Name
IEG4
Founded
2006
Country
United Kingdom
Website
www.ieg4.com/onevu
Product Features
Municipal
Animal Licensing
No
Code Enforcement
No
Fund Accounting
No
Inventory Management
No
License Issuance
No
Parking Management
No
Permit Issuance
No
Planning & Zoning
No
Property Database
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No