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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Mpower lets you view and project manage the entire picture from anywhere in the globe. Ascertra is a leader in project cost management software. They combine it with inspiring consultancy and training to offer powerful solutions for project information management and cost management. We are an international company that focuses primarily in the oil and natural gas, nuclear, and mining industries. Our products and systems can be used in all areas of engineering, construction, maintenance, and construction. Ascertra is a specialist company that provides software, training, and consultancy for project cost management. While we have grown up in the oil and gas industry, which remains our main business area, we have developed products and systems that can be easily transferred to other fields such as construction, nuclear, and mining. For hands-on experience with our software, we offer workshops that use your data.

Description

NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Call Coach AI No 
Groov No 
Haiku No 
IBM Maximo Application Suite Yes 
Inbenta Search No 
Microsoft Project Yes 
NiCE Employee Engagement Manager (EEM) No 
Oracle E-Business Suite Yes 
Oracle Primavera Yes 
SAP Business One Yes 
ULAP SBCaaS No 

Integrations

Call Coach AI Yes 
Groov Yes 
Haiku Yes 
IBM Maximo Application Suite No 
Inbenta Search Yes 
Microsoft Project No 
NiCE Employee Engagement Manager (EEM) Yes 
Oracle E-Business Suite No 
Oracle Primavera No 
SAP Business One No 
ULAP SBCaaS Yes 

Pricing Details

Pricing Details Upon Request
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Ascertra

Country

Australia

Website

www.ascertra.com

Vendor Details

Company Name

NiCE

Founded

1986

Country

United States

Website

www.nice.com/products/workforce-management

Product Features

Project Management

Agile Methodologies No 
Budget Management Yes 
Client Portal Yes 
Collaboration Tools No 
Cost-to-Completion Tracking Yes 
Customizable Templates No 
Gantt Charts No 
Idea Management No 
Kanban Board No 
Milestone Tracking Yes 
Portfolio Management Yes 
Resource Management Yes 
Time & Expense Tracking Yes 
Traditional Methodologies No 

Product Features

Workforce Management

Budgeting & Forecasting Yes 
Contractor Management Yes 
Employee Lifecycle Management Yes 
Labor Projection Yes 
Performance Appraisal Yes 
Recruiting Management Yes 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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