Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Mpower lets you view and project manage the entire picture from anywhere in the globe. Ascertra is a leader in project cost management software. They combine it with inspiring consultancy and training to offer powerful solutions for project information management and cost management. We are an international company that focuses primarily in the oil and natural gas, nuclear, and mining industries. Our products and systems can be used in all areas of engineering, construction, maintenance, and construction. Ascertra is a specialist company that provides software, training, and consultancy for project cost management. While we have grown up in the oil and gas industry, which remains our main business area, we have developed products and systems that can be easily transferred to other fields such as construction, nuclear, and mining. For hands-on experience with our software, we offer workshops that use your data.
Description
NiCE CXone Mpower Workforce Management is an intelligent workforce planning solution built for modern contact centers. It uses AI-powered forecasting and scheduling to align staffing with real customer demand. The platform adapts in real time, adjusting plans based on volume changes, shrinkage, and agent availability. Automated workflows reduce administrative effort for managers and planners. CXone Mpower WFM supports omnichannel operations, including voice and digital interactions. Agents benefit from flexible, self-service scheduling that improves engagement and adherence. Long-term planning tools help organizations prepare for evolving customer needs. Mobile access gives agents better visibility and control over their schedules. The solution is part of the broader CXone Mpower AI platform, ensuring seamless integration with CX operations. Together, these capabilities enable smarter workforce decisions and improved service outcomes.
API Access
Has API
No
API Access
Has API
No
Integrations
Call Coach AI
No
Groov
No
Haiku
No
IBM Maximo Application Suite
Yes
Inbenta Search
No
Microsoft Project
Yes
NiCE Employee Engagement Manager (EEM)
No
Oracle E-Business Suite
Yes
Oracle Primavera
Yes
SAP Business One
Yes
Integrations
Call Coach AI
Yes
Groov
Yes
Haiku
Yes
IBM Maximo Application Suite
No
Inbenta Search
Yes
Microsoft Project
No
NiCE Employee Engagement Manager (EEM)
Yes
Oracle E-Business Suite
No
Oracle Primavera
No
SAP Business One
No
Pricing Details
Pricing Details Upon Request
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Ascertra
Country
Australia
Website
www.ascertra.com
Vendor Details
Company Name
NiCE
Founded
1986
Country
United States
Website
www.nice.com/products/workforce-management
Product Features
Project Management
Agile Methodologies
No
Budget Management
Yes
Client Portal
Yes
Collaboration Tools
No
Cost-to-Completion Tracking
Yes
Customizable Templates
No
Gantt Charts
No
Idea Management
No
Kanban Board
No
Milestone Tracking
Yes
Portfolio Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
No
Product Features
Workforce Management
Budgeting & Forecasting
Yes
Contractor Management
Yes
Employee Lifecycle Management
Yes
Labor Projection
Yes
Performance Appraisal
Yes
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No