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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Moveworks AI platform integrates sophisticated machine learning, conversational AI, and Natural Language Understanding (NLU) with extensive connections to enterprise systems to fully automate IT support issue resolution. Our technology is pre-trained to comprehend the language of the enterprise as well as typical IT support challenges, allowing it to provide immediate assistance while continuously improving its capabilities over time. Moveworks simplifies the process of obtaining workplace support, making it virtually effortless for users. At the core of our platform lies the Intelligence Engine, a powerful AI technology that drives its functionality. This system converts complex resources into easily digestible solutions, enhancing user experience significantly. Ultimately, our goal is to streamline IT support and empower employees with efficient tools for problem-solving.

Description

Synoptek stands out as the pioneering global Managed Experience Provider (MxP™), offering comprehensive IT and digital transformation solutions that ensure technology aligns with business goals. Utilizing its innovative aiXops™ platform, Synoptek delivers a range of services including advisory, integration, and AI-driven management across four essential areas: Cloud & Agile Infrastructure, Business Applications & Platforms, Customer & Employee Experience, and Cybersecurity. Through its global 24/7 delivery and extensive industry knowledge, the company employs a holistic approach that spans from strategy to operations. By partnering with organizations, Synoptek enables them to lessen their operational challenges, speed up their transformation journey, and continuously enhance their digital capabilities, ensuring they stay competitive in an ever-changing environment. This commitment to excellence positions Synoptek as a trusted ally in navigating the complexities of modern technology landscapes.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

OfficeSpace Software Yes 
Onehouse Yes 

Integrations

OfficeSpace Software No 
Onehouse No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Moveworks

Founded

2016

Country

United States

Website

www.moveworks.com/platform

Vendor Details

Company Name

Synoptek

Founded

2001

Country

United States

Website

synoptek.com

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

Machine Learning

Deep Learning No 
ML Algorithm Library No 
Model Training No 
Natural Language Processing (NLP) No 
Predictive Modeling No 
Statistical / Mathematical Tools No 
Templates No 
Visualization No 

Natural Language Processing

Co-Reference Resolution No 
In-Database Text Analytics No 
Named Entity Recognition No 
Natural Language Generation (NLG) No 
Open Source Integrations No 
Parsing No 
Part-of-Speech Tagging No 
Sentence Segmentation No 
Stemming/Lemmatization No 
Tokenization No 

Product Features

IT Service

Contract Management No 
IT Asset Management No 
Incident Management No 
Knowledge Management No 
Release Management No 
Self Service Portal No 
Service Catalog No 
Service Reporting No 
Ticket Management No 

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Alternatives

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