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ease
features
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support

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Description

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

Description

Relying solely on surveys may not provide a comprehensive understanding of your customers' decision-making processes. Our conversational AI enhances your Voice of the Customer (VOC) initiatives while addressing the limitations inherent in traditional surveys. LUCI, the AI engine we developed, facilitates engaging, real-time discussions with customers, yielding rich qualitative insights that can be analyzed on a larger scale. By inviting customers to interact with LUCI after key moments, such as following purchases, during customer service engagements, or at renewal and churn points, you can uncover underlying issues and new opportunities directly from the source. Worthix effectively aligns your customer experiences with metrics like share-of-wallet, loyalty, and churn, enabling you to boost revenue, minimize unnecessary expenditures, and mitigate the chances of strategic miscalculations. While enterprise-level organizations frequently employ AI for analyzing open-ended text responses, even the most advanced analytics tools are constrained by the specific answers you choose to solicit from your customers. Therefore, integrating conversational AI into your strategy can unlock deeper insights that surveys alone may overlook, ultimately leading to a more nuanced understanding of customer behavior.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Analytics
Asana
Contentsquare
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Lightspeed eCommerce
Magento
Marketo
Optimizely One
Salesforce
Salesforce Service Cloud
Sitefinity
Trello
VWO Testing
WordPress
Zapier
Zendesk

Integrations

Adobe Analytics
Asana
Contentsquare
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Intercom
Jira
Lightspeed eCommerce
Magento
Marketo
Optimizely One
Salesforce
Salesforce Service Cloud
Sitefinity
Trello
VWO Testing
WordPress
Zapier
Zendesk

Pricing Details

$229/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Mopinion

Founded

2013

Country

Netherlands

Website

www.mopinionlabs.com

Vendor Details

Company Name

Worthix

Founded

2014

Country

United States

Website

www.worthix.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Alternatives

Alternatives

Hello Customer Reviews

Hello Customer

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