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Average Ratings 114 Ratings

Description

Monster VoIP was founded to deliver superior voice quality and maximize uptime to customers anywhere in the United States, including L.A., New York, Washington, D.C., Houston, Dallas, Chicago, and beyond. It also provides unparalleled customer service and satisfaction. To ensure geo-redundancy, we set up data centers in Las Vegas and New York, Dallas, Minnesota, and Chicago. All endpoints were multi-registered at each facility. This is a fancy way to say that you can expect exceptional voice quality and unmatched business phone uptime from multiple locations. We made sure to provide a complete suite for communication tools on one platform. This means that you and your team need only to learn our user interface for all communication needs. We decided to fulfill our customer satisfaction promise by providing personalized setup and ongoing 24/7/365 support for every business VoIP customer who walks through our virtual doors.

Description

Ultatel is a recognized industry leader in business communications. With the power of cloud VoIP technology, we help businesses to be more productive and connect with their customers wherever they are. Our plans come fully customizable and scalable with unlimited Calling, SMS, Fax, Chat, Video & 40+ Advanced Features. The best part is, there are no hidden fees or charges! Thanks to our Transparent Pricing model, what you see is what you pay (unlike some other vendors). A Gartner Category Leader and G2 High Performer, Ultatel aims to provide a unified communications platform that adapts to your companies' needs. Powered by our FlexScale technology, you can scale up or down seamlessly and instantly with no downtime or penalty. Furthermore, our Award-Winning Customer Support department is there for you 24/7/365. With a 94% first-contact resolution, you'll have the peace of mind of being connected beyond limits. Contact us today and schedule your discovery call or demo.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Zoho CRM Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Pipedrive No 
Redtail CRM Yes 
Zendesk No 

Integrations

Salesforce Yes 
Zoho CRM Yes 
HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Pipedrive Yes 
Redtail CRM No 
Zendesk Yes 

Pricing Details

$27 /month
Volume Tiered Pricing
Free Trial Yes 
Free Version No 

Pricing Details

$14.95 per user per month
Take advantage of our seasonal promos by visiting our website.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Monster VoIP

Founded

2012

Country

United States

Website

www.monstervoip.com

Vendor Details

Company Name

ULTATEL

Country

United States

Website

www.ultatel.com

Product Features

Business Phone Systems

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving No 
Call Sharing No 
Distributed Call Recording Yes 
Event Triggered Recording No 
File Transfer Yes 
Instant Retrieval Yes 
On-Demand Recording Yes 
Recording Bookmarking Yes 
Scheduled Recording Yes 
Screen Activity Recording Yes 
Video Call Recording No 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
IVR / Voice Recognition Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input Yes 
Survey Management No 
Text to Speech No 
Voice Customization Yes 
Voice Mail Yes 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records No 
Caller ID No 
Disaster Recovery No 
International Numbers No 
Multiple DID Options No 
PSTN Forwarding No 
Toll-Free Numbers No 
e911 No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Product Features

Business Phone Systems

Discover the potential of effortless communication with ULTATEL, the celebrated business phone solution that elevates your organization to new heights. Our fully adaptable and scalable unified communications platform allows for seamless integration of voice, SMS, chat, video, and over 40 advanced features, driving exceptional productivity. Enjoy complete transparency with ULTATEL's straightforward pricing structure, which eliminates any hidden fees and sets a new benchmark in the industry. As a recognized Category Leader by Gartner and a G2 High Performer, ULTATEL equips your team with state-of-the-art technology, ensuring they can connect with customers anytime, anywhere. Need support? Our award-winning Customer Support team boasts an impressive 94% first-contact resolution rate, with dedicated professionals available around the clock, 365 days a year, to assist you. With ULTATEL, your business remains agile, responsive, and perpetually connected, allowing you to break through all limitations.

Call Logging Yes 
Call Monitoring Yes 
Call Recording Yes 
Call Routing Yes 
Employee Directory Yes 
IVR / Voice Recognition Yes 
Mobile Access Yes 
Virtual Call Center Yes 
Web Conferencing Yes 

Business VoIP

Ultatel is a leader in business communication solutions, providing organizations with state-of-the-art cloud VoIP technology designed to enhance productivity and maintain seamless connections with customers anytime, anywhere. Our services are fully adaptable, offering unlimited HD Voice, SMS, Fax, Chat, Video, along with more than 40 advanced features and integrations to meet your changing needs. With our transparent pricing model, you can trust that there are no hidden fees—what you see is what you pay! As a recognized Gartner Category Leader and G2 High Performer, Ultatel delivers a unified communications platform that grows alongside your business. Thanks to our innovative FlexScale technology, adjusting your communication requirements is a breeze, with no downtime or extra charges involved. Our Award-Winning Customer Support team is available around the clock, ensuring a remarkable 94% resolution rate on first contact. With Ultatel, you can enjoy the confidence that comes from being connected without limits.

Call Parking Yes 
Call Recording Yes 
Contact Management Yes 
Encryption Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement Yes 

Call Center

Experience unmatched efficiency and effortless connectivity with Ultatel's Cloud Contact Center, the pinnacle of contemporary business communication solutions. Designed to enhance your organization’s capabilities, our platform maximizes productivity through an intuitive interface and cutting-edge tools, delivering outstanding results for your contact and call center teams. Ultatel distinguishes itself with advanced integration features, including certified compatibility with Microsoft Teams, creating a cohesive communication environment that dismantles barriers and promotes exceptional teamwork. Benefit from unparalleled scalability and dynamic collaboration that caters to the needs of businesses, whether they are emerging startups or established global enterprises. Transform your customer engagement and remain at the forefront of innovation with Ultatel, where each interaction becomes a chance to connect, empower, and exceed expectations.

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database Yes 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud PBX

Discover the transformative capabilities of ULTATEL, the acclaimed Cloud PBX solution designed to elevate your business to new heights. This highly adaptable and scalable unified communications platform allows for the smooth integration of voice, SMS, chat, video, and more than 40 advanced features, all aimed at maximizing productivity. Enjoy complete transparency with ULTATEL’s straightforward pricing structure, free of hidden fees, which sets a benchmark in the industry. Honored as a Gartner Category Leader and a G2 High Performer, ULTATEL equips your team with state-of-the-art technology, ensuring they can engage with customers whenever and wherever needed. Should you require support, our award-winning customer service team boasts an impressive 94% first-contact resolution rate, with friendly representatives available to assist you 24/7/365 via phone or email. With ULTATEL, your business will thrive with unmatched agility, responsiveness, and connectivity.

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions Yes 
Web Conferencing Yes 

Contact Center as a Service (CCaaS)

Experience unmatched efficiency and effortless connectivity with Ultatel's Cloud Contact Center, the pinnacle of contemporary business communication solutions. Designed to enhance your organization’s capabilities, our platform optimizes productivity through an intuitive interface and cutting-edge tools, delivering outstanding results for your contact and call center teams. Ultatel distinguishes itself with advanced integration options, such as certified Microsoft Teams compatibility, which unifies your entire communication framework, eliminates barriers, and promotes exceptional teamwork. Enjoy unparalleled scalability and dynamic real-time collaboration that adjusts to the needs of any business, from emerging startups to large multinational corporations. Transform your customer engagements and stay ahead of the competition with Ultatel, where every interaction is an opportunity to connect, empower, and transcend limitations.

Online Fax

Alerts / Notifications No 
Cloud Storage No 
Electronic Signature No 
Fax via Email No 
HIPAA Compliant No 
Large File Support No 
Local Phone Numbers No 
Mobile Access No 
Toll Free Numbers No 

Unified Communications

Unlock the potential of effortless communication with ULTATEL, the renowned business phone solution designed to elevate your operations. This versatile and adaptable unified communications platform allows you to seamlessly combine voice, SMS, chat, video, and access over 40 advanced features for unmatched efficiency. Enjoy complete transparency with ULTATEL's straightforward pricing approach, eliminating hidden costs and setting a new benchmark in the industry. As a distinguished leader in the Gartner Category and a G2 High Performer, ULTATEL equips your team with state-of-the-art technology, ensuring they can maintain connections with clients wherever they are, at any time. Need support? Our award-winning Customer Support team boasts an impressive 94% resolution rate on the first contact, with dedicated professionals available to assist you around the clock, every day of the year. With Ultatel, your business will remain nimble, responsive, and consistently connected—pushing the boundaries of what's possible.

Audio / Video Conferencing Yes 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail No 

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