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features
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support

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Write a Review

Description

MonkeyLearn simplifies the process of cleaning, labeling, and visualizing customer feedback by offering everything you need in one comprehensive platform, enhanced by advanced Artificial Intelligence technology. This all-in-one text analysis and data visualization solution provides immediate insights when you conduct analyses on your data. You can utilize pre-existing machine learning models or create and train your custom models without any coding. Our templates are specifically designed for various business situations and come with ready-made text analysis models and dashboards. You can pinpoint the topics and interests that are most relevant to your target audience. By leveraging precise analyses of customer sentiments and opinions, you can implement effective demand generation and sales strategies. Analyze your survey results based on requests, intent, and sentiment to gain deeper insights beyond what the survey was initially designed to capture. Moreover, this approach allows businesses to make data-driven decisions that can significantly enhance their engagement strategies.

Description

Transform feedback from reviews, chats, surveys, emails, call transcripts, support tickets, and social media into valuable insights and trends to effectively address the challenges in Customer Experience (CX) and User Experience (UX). By leveraging viavoo AI, organizations can understand customer behaviors, emotions, expectations, and claims, allowing marketing, CRM teams, and other Customer Experience stakeholders to make data-driven decisions. Engage with the raw data through dynamic visualizations like interactive charts, which breathe life into verbatim feedback. Conduct in-depth analyses of your products, services, customer journeys, applications, and competitors to uncover significant insights. This process not only enhances understanding of customer experiences but also reveals emerging market trends that can inform strategic planning. Ultimately, this comprehensive approach leads to improved customer satisfaction and loyalty.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Axis LMS Yes 
Causal Yes 
Nekton.ai Yes 
Pipedream Yes 
PubNub Yes 
Quickwork Yes 
Replyify Yes 
Stackreaction Yes 
Wufoo Yes 

Integrations

Axis LMS No 
Causal No 
Nekton.ai No 
Pipedream No 
PubNub No 
Quickwork No 
Replyify No 
Stackreaction No 
Wufoo No 

Pricing Details

$99 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

MonkeyLearn

Founded

2014

Country

Uruguay

Website

monkeylearn.com

Vendor Details

Company Name

Viavoo

Country

France

Website

www.viavoo.com

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales Yes 
For eCommerce No 
Image Recognition No 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Text Mining

Boolean Queries Yes 
Document Filtering Yes 
Graphical Data Presentation Yes 
Language Detection Yes 
Predictive Modeling Yes 
Sentiment Analysis Yes 
Summarization Yes 
Tagging Yes 
Taxonomy Classification Yes 
Text Analysis Yes 
Topic Clustering Yes 

Product Features

Product Analytics

Attribution No 
Automatic Data Capture No 
Churn Reporting No 
Customer Feedback Collection No 
Customer Guidance No 
Customer Journey Analytics No 
Data Export No 
Data History Retention No 
Data Labeling No 
Product Engagement Scoring No 
Real-Time Data Analysis No 
Touchpoint Analytics No 
User Segmentation No 

Web Analytics

Campaign Management No 
Conversion Tracking Yes 
Form Analytics No 
Goal Tracking No 
Keyword Tracking No 
Multiple Site Management No 
Pageview Tracking No 
Referral Source Tracking Yes 
Site Search Tracking No 
Time on Site Tracking No 
User Interaction Tracking Yes 

Alternatives

BytesView Reviews

BytesView

Algodom Media

Alternatives