Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Monitorpack Guard is a lightweight, agentless IT monitoring solution for system administrators, network engineers, and IT operations teams. Zero-agent architecture means no software to install on monitored hosts, no performance overhead, no compatibility issues. SNMP-first approach monitors switches, routers, firewalls, servers, UPS, printers, and any SNMP-enabled device out of the box. Active Directory and application monitoring keeps track of AD forests, Exchange, SQL Server, Oracle, SAP, and custom business applications. Proactive alerting notifies you before users notice problems. Reduce MTTR, increase uptime. Two deployment models, one codebase. Guard Discovery is on-premise, lightweight, with standard dashboards, ideal for 10 to 100 devices. Guard Portal Cloud is Azure-hosted, centralized, with Power BI integration, role-based governance, and support for 100+ devices across multiple sites. What sets it apart. No agents means no deployment project, operational in minutes. Competitive pricing with enterprise-grade features. Consulting available for complex environments. Transparent licensing. Use cases. Monitor multi-site retail networks with SNMP polling. Supervise hybrid AD and Azure environments. Centralize monitoring across multiple customer sites as an MSP. Deliver real-time dashboards to your CIO without building from scratch. For IT pros who want control without complexity.

Description

Callstats improves customer interactions, minimizes agent idle time, and enhances overall operational productivity. By monitoring and analyzing voice and video communications, it allows for the delivery of superior user experiences through a single, user-friendly dashboard. If you're interested in starting to monitor and analyze your WebRTC sessions, set up an account today. The data is categorized by six different geographic areas, enabling contact center managers to assess their service performance effectively. A prominent software company leverages callstats.io to streamline communication between agents and the Amazon Connect contact center cloud. Discover the various advantages of implementing WebRTC for agent interactions, along with actionable advice for a seamless transition. We gather more than 500 metrics every few seconds from each endpoint in a WebRTC session, and our dashboard consolidates this information to offer a comprehensive overview of service health, making it easy to identify areas for improvement. This robust system not only aids in enhancing user experiences but also empowers managers to make informed decisions based on real-time data.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Azure SQL Managed Instance Yes 
GLPI Yes 
Jitsi No 
Microsoft Entra ID Yes 
Microsoft Power BI Yes 
Monitorpack Discovery Yes 
Power BI Embedded Yes 
SQL Server Yes 
SQL Server Reporting Services (SSRS) Yes 
ServiceNow Yes 
Zendesk Yes 
Zoho Desk Yes 

Integrations

Azure SQL Managed Instance No 
GLPI No 
Jitsi Yes 
Microsoft Entra ID No 
Microsoft Power BI No 
Monitorpack Discovery No 
Power BI Embedded No 
SQL Server No 
SQL Server Reporting Services (SSRS) No 
ServiceNow No 
Zendesk No 
Zoho Desk No 

Pricing Details

$39/month
From $39.00/month in yearly payment

Addon of Monitorpack Discovery
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Monitorpack

Founded

2005

Country

United States

Website

www.monitorpack.com

Vendor Details

Company Name

CALLSTATS I/O

Founded

2014

Country

Finland

Website

www.callstats.io

Product Features

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager Yes 
Diagnostic Tools Yes 
IP Address Monitoring Yes 
Internet Usage Monitoring Yes 
Real Time Analytics Yes 
Resource Management Yes 
SLA Monitoring Yes 
Server Monitoring Yes 
Uptime Monitoring Yes 
Web Traffic Reporting Yes 

Product Features

Network Monitoring

Bandwidth Monitoring Yes 
Baseline Manager No 
Diagnostic Tools Yes 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics Yes 
Resource Management No 
SLA Monitoring No 
Server Monitoring Yes 
Uptime Monitoring No 
Web Traffic Reporting No 

Alternatives

Alternatives

ICTContact Reviews

ICTContact

ICTInnovations
TSMS Reviews

TSMS

Triangle Solutions
Orchid Link Reviews

Orchid Link

Cataleya
XCALLY Reviews

XCALLY

Xenialab
GFI LanGuard Reviews

GFI LanGuard

GFI Software