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Description
Develop a multi-device application that operates seamlessly across platforms using a unified code base. Enhance customer interactions with your brand's unique flair while leveraging the familiarity of JavaScript. We handle the development and release of updates in real-time, providing a comprehensive suite of services that streamlines and accelerates the app creation journey. With single tenancy, you gain exclusive ownership of your dedicated database and software instance, ensuring secure communication throughout. Additionally, the backend services can be expanded, and plugins can be integrated to optimize workflows. To fully leverage the capabilities of your software applications, ensuring they can integrate and communicate effectively is essential. Utilizing cloud environments facilitates smoother integration with other applications, thanks to the functionality offered by APIs and Webhooks, ultimately enriching the user experience. Furthermore, this approach allows for continuous improvement and adaptation to meet evolving user needs.
Description
Whelp is an AI-based cloud service that provides faster and more personalized customer support. BPOs, call centers, outbound and inbound sales teams for airlines, healthcare, education and banking. All channels can be reached from one screen. Provide personalized support. Establish lasting customer relationships. Our chatbot can automate the capture of customer information when you aren't online. Use live chat to connect with valuable leads via your website. Engage in meaningful conversations in real-time with customers to increase loyalty. You can pick up where the customer left off, no need to repeat or recap. Your customers can access outstanding service wherever they are: voice, chat, SMS, email, and WhatsApp all from one screen. No plug-ins or add-ons are required. Your customers will be helped quickly by personalized and prompt support
API Access
Has API
Yes
API Access
Has API
No
Integrations
Amazon Connect
No
Bitly
No
Facebook
No
Facebook Messenger
No
FullContact
No
GIPHY
No
Google Drive
No
GraphQL
Yes
Instagram
No
Kik
No
Integrations
Amazon Connect
Yes
Bitly
Yes
Facebook
Yes
Facebook Messenger
Yes
FullContact
Yes
GIPHY
Yes
Google Drive
Yes
GraphQL
No
Instagram
Yes
Kik
Yes
Pricing Details
$3 per user per month
Free Trial
No
Free Version
No
Pricing Details
Free
We have 3 packages:
1) Freemium - 3 agents - Free
2) Medium - 10 agents - 500 USD/month
3) Premium - Unlimited agents - 990 USD/month
1) Freemium - 3 agents - Free
2) Medium - 10 agents - 500 USD/month
3) Premium - Unlimited agents - 990 USD/month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Mongrov
Founded
2016
Country
United States
Website
mongrov.com
Vendor Details
Company Name
Whelp
Founded
2019
Country
United States
Website
whelp.co
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
No
Task Management
Yes
Version Control
No
Video Conferencing
Yes
Fleet Management
Dispatch Management
No
Employee Management
No
Fuel Management
No
GPS Tracking
Yes
Incident Reporting
No
Inspection Management
No
Inventory Management
No
Maintenance Management
No
Mileage Tracking
No
Motor Pool
No
Routing
No
Tire Management
No
VIN Lookup
Yes
Work Order Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Task Management
Collaboration
No
Create Subtasks
Yes
Gamification
No
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
Yes
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
Yes
Task Board View
Yes
Task Planning
No
Task Scheduling
No
Task Tracking
No
Time Tracking
Yes
To-Do List View
Yes
Product Features
Chatbot
Call to Action
Yes
Context and Coherence
Yes
Human Takeover
Yes
Inline Media / Videos
Yes
Machine Learning
Yes
Natural Language Processing
Yes
Payment Integration
Yes
Prediction
Yes
Ready-made Templates
Yes
Reporting / Analytics
Yes
Sentiment Analysis
Yes
Social Media Integration
Yes
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
Yes
Email Distribution
Yes
Interactive Content
Yes
Multi-Channel Communications
Yes
On-Demand Communications
Yes
Personalization
Yes
Print Management
No
Template Management
No
Video Content
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
No
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Unified Communications
Audio / Video Conferencing
No
Calendar Management
Yes
Call Recording
Yes
Call Routing
Yes
Chat / Messaging
Yes
Fax Management
No
File Sharing
Yes
Mobile Access
Yes
Multi-User Collaboration
Yes
Voice Mail
No
