Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Develop a multi-device application that operates seamlessly across platforms using a unified code base. Enhance customer interactions with your brand's unique flair while leveraging the familiarity of JavaScript. We handle the development and release of updates in real-time, providing a comprehensive suite of services that streamlines and accelerates the app creation journey. With single tenancy, you gain exclusive ownership of your dedicated database and software instance, ensuring secure communication throughout. Additionally, the backend services can be expanded, and plugins can be integrated to optimize workflows. To fully leverage the capabilities of your software applications, ensuring they can integrate and communicate effectively is essential. Utilizing cloud environments facilitates smoother integration with other applications, thanks to the functionality offered by APIs and Webhooks, ultimately enriching the user experience. Furthermore, this approach allows for continuous improvement and adaptation to meet evolving user needs.
Description
Leaders in WhatsApp customer service. Sparkcentral is a platform that enables innovative brands to improve customer service and efficiency. Our product roadmap is focused upon being the leader in advanced customer service solutions for WhatsApp and other asynchronous messaging platforms. Customer service SaaS platform for enterprises. Sparkcentral lets you manage all your asynchronous messages channels with virtual and human customer service agents. Sparkcentral offers a single workflow and a user interface that is easy to use for your customer service team. Global brands who launch WhatsApp use Sparkcentral as their preferred platform. Sparkcentral is a leader in the industry, revolutionizing how enterprises engage customers. Sparkcentral's goal is to create and enable exceptional customer experiences. We do this by completely reinventing enterprise customer service software.
API Access
Has API
Yes
API Access
Has API
No
Integrations
GraphQL
Yes
Microsoft Dynamics 365
No
Oracle CRM On Demand
No
Salesforce
No
WhatsApp
No
Zapier
Yes
Zendesk
No
Zoho CRM
No
Integrations
GraphQL
No
Microsoft Dynamics 365
Yes
Oracle CRM On Demand
Yes
Salesforce
Yes
WhatsApp
Yes
Zapier
No
Zendesk
Yes
Zoho CRM
Yes
Pricing Details
$3 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Mongrov
Founded
2016
Country
United States
Website
mongrov.com
Vendor Details
Company Name
Sparkcentral
Founded
2012
Country
Belgium
Website
www.sparkcentral.com
Product Features
Collaboration
Brainstorming
No
Calendar Management
No
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
No
Project Management
No
Real Time Editing
No
Task Management
Yes
Version Control
No
Video Conferencing
Yes
Fleet Management
Dispatch Management
No
Employee Management
No
Fuel Management
No
GPS Tracking
Yes
Incident Reporting
No
Inspection Management
No
Inventory Management
No
Maintenance Management
No
Mileage Tracking
No
Motor Pool
No
Routing
No
Tire Management
No
VIN Lookup
Yes
Work Order Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
Yes
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
Yes
Task Management
Collaboration
No
Create Subtasks
Yes
Gamification
No
Gantt Charts
No
Mobile Access
Yes
Percent-Complete Tracking
Yes
Progress Tracking
No
Recurring Tasks
No
Reporting/Analytics
Yes
Spreadsheet View
Yes
Task Board View
Yes
Task Planning
No
Task Scheduling
No
Task Tracking
No
Time Tracking
Yes
To-Do List View
Yes
Product Features
Collaboration
Brainstorming
No
Calendar Management
Yes
Chat / Messaging
No
Contact Management
No
Content Management
No
Document Management
Yes
Project Management
Yes
Real Time Editing
Yes
Task Management
Yes
Version Control
No
Video Conferencing
Yes
Conversational Marketing
Appointment Scheduling
No
Audience Segmentation
Yes
Chatbot
Yes
Email Automation
Yes
Group Messaging
Yes
Human Handover
Yes
Lead Distribution
No
Lead Qualification
No
Mobile Messaging
Yes
Multi-Channel Communication
Yes
Product Recommendations
No
Video Chat
No
CRM
Calendar/Reminder System
Yes
Call Logging
No
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
No
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
No
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
Yes
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
Yes
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
Yes
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
Yes
Workflow Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes