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Description
Moneypenny is a leading provider of outsourced phone answering and customer service solutions. Offering round-the-clock call management, live chat, and omnichannel support, Moneypenny serves businesses of all sizes with customized plans. The service includes the innovative AI Receptionist, which uses generative AI to handle customer calls with a warm, conversational tone, understanding verbal cues and intents. Calls can be transferred to real human receptionists for more complex queries, ensuring a seamless experience. Whether you need call transfers, message taking, CRM integration, or bilingual receptionists, Moneypenny ensures seamless customer communication, empowering businesses to focus on growth and customer satisfaction without missing a call.
Description
Support teams centered around your values that resonate with your brand identity. This toolkit is designed specifically for growing businesses. We create a tailored team that aligns with your company culture, customer expectations, and unique operational requirements. Additionally, we integrate comprehensive training, essential tools, valuable customer insights, and other resources, ensuring your operations can expand without compromising on quality or efficiency. Looking for assistance with evaluating your latest product launch? Our extensive network of global Software QA experts is at your service to help you meet your release timelines with confidence while keeping your apps and websites free of bugs. We treat your brand with the utmost care, as if it were our own. Our moderation and trust & safety professionals not only support your existing team but also seamlessly integrate with it, upholding your community standards across all languages and time zones. We offer a wide array of testing services, including regression and snapshot testing, system integration, functional, exploratory, and black box testing. Additionally, we provide user acceptance testing, localization testing, policy and workflow consulting, and strategies for online risk mitigation to ensure your operations remain secure and effective. Our commitment to your success extends beyond just meeting standards; we aim to elevate your brand’s reputation in the digital landscape.
API Access
Has API
API Access
Has API
Integrations
Freshchat
Freshdesk
Front
Google Workspace
Gorgias
Help Scout
Intercom
LiveChat
Salesforce
Zapier
Integrations
Freshchat
Freshdesk
Front
Google Workspace
Gorgias
Help Scout
Intercom
LiveChat
Salesforce
Zapier
Pricing Details
$56 per month (20% off deal)
Free Trial
Free Version
Pricing Details
$10 per hour
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Moneypenny
Founded
2000
Country
United Kingdom
Website
www.moneypenny.com/us/
Vendor Details
Company Name
PartnerHero
Website
www.partnerhero.com
Product Features
Answering Services
The top receptionists in the United States adhere to your personalized script, guaranteeing that you won't overlook any calls while allowing you to focus on your core responsibilities.
Call Center
Our skilled receptionists handle your calls with the same professionalism as if they were part of your own team, delivering exceptional service to your customers around the clock.
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Forwarding
Conduct your business from any location as our receptionists effortlessly direct crucial calls to you and your team whenever necessary.
Legal Answering
Our skilled and knowledgeable legal receptionists understand the nuances of representing your law firm effectively. They are dedicated to assisting you in reaching your business objectives by effectively managing inquiries and guaranteeing that your firm is consistently accessible to clients.
Live Chat
Our expert Live Chat representatives, supported by advanced technology, are dedicated to engaging with your web visitors and turning those interactions into loyal customers.
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Managed Live Chat
Our expertly trained Live Chat representatives, along with advanced technology, engage with your website visitors and turn their inquiries into loyal customers.
Virtual Receptionist
Experience the exceptional service of America's top virtual receptionists, who work around the clock as a flawless extension of your team. They are dedicated to handling inquiries and ensuring your customers leave with a smile.