Compare Moneypenny vs. Numa in 2026

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Average Ratings 1 Rating

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support

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Average Ratings 14 Ratings

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Description

Moneypenny is a leading provider of outsourced phone answering and customer service solutions. Offering round-the-clock call management, live chat, and omnichannel support, Moneypenny serves businesses of all sizes with customized plans. The service includes the innovative AI Receptionist, which uses generative AI to handle customer calls with a warm, conversational tone, understanding verbal cues and intents. Calls can be transferred to real human receptionists for more complex queries, ensuring a seamless experience. Whether you need call transfers, message taking, CRM integration, or bilingual receptionists, Moneypenny ensures seamless customer communication, empowering businesses to focus on growth and customer satisfaction without missing a call.

Description

Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Every day, service calls go unanswered, advisors spend their time fielding "where's my car?" instead of selling work, and managers only find out about unhappy customers after the bad review is already posted. Numa fixes this at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.

API Access

Has API No

API Access

Has API Yes

Screenshots View All

Screenshots View All

Integrations

CDK Global No

DealerBuilt No

Dealertrack DMS No

ERA-IGNITE No

PBS DMS No

Tekion No

VinSolutions Connect CRM No

Xtime No

Zapier Yes

Explore All 1 Integration

Integrations

CDK Global Yes

DealerBuilt Yes

Dealertrack DMS Yes

ERA-IGNITE Yes

PBS DMS Yes

Tekion Yes

VinSolutions Connect CRM Yes

Xtime Yes

Zapier No

Explore All 8 Integrations

Pricing Details

$56 per month (20% off deal)

$56 per month (20% off deal for life)

Free Trial No

Free Version No

Pricing Details

No price information available.

Free Trial No

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows Yes

Mac Yes

Linux No

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) No

Online Support Yes

Customer Support

Business Hours No

Live Rep (24/7) No

Online Support Yes

Types of Training

Training Docs Yes

Webinars No

Live Training (Online) No

In Person No

Types of Training

Training Docs Yes

Webinars No

Live Training (Online) Yes

In Person Yes

Vendor Details

Company Name

Moneypenny

Founded

2000

Country

United Kingdom

Website

www.moneypenny.com/us/

Vendor Details

Company Name

Numa

Founded

2019

Country

United States

Website

www.numa.com

Product Features

AI Phone Answering Agents

AI Receptionists

AI Voice Agents

Answering Services

The top receptionists in the United States adhere to your personalized script, guaranteeing that you won't overlook any calls while allowing you to focus on your core responsibilities.

Call Center

Our skilled receptionists handle your calls with the same professionalism as if they were part of your own team, delivering exceptional service to your customers around the clock.

Blended Call Center No

Call Logging No

Call Recording No

Call Scripting Yes

Campaign Management Yes

Database No

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer No

Outbound Call Center Yes

Predictive Dialer No

Progressive Dialer No

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Call Forwarding

Conduct your business from any location as our receptionists effortlessly direct crucial calls to you and your team whenever necessary.

Legal Answering

Our skilled and knowledgeable legal receptionists understand the nuances of representing your law firm effectively. They are dedicated to assisting you in reaching your business objectives by effectively managing inquiries and guaranteeing that your firm is consistently accessible to clients.

Live Chat

Our expert Live Chat representatives, supported by advanced technology, are dedicated to engaging with your web visitors and turning those interactions into loyal customers.

Canned Responses Yes

Customizable Branding Yes

Geo Targeting No

Offline Form Yes

Proactive Chat Yes

Screen Sharing No

Third Party Integration No

Transfers / Routing Yes

Website Visitor Tracking Yes

Managed Live Chat

Our expertly trained Live Chat representatives, along with advanced technology, engage with your website visitors and turn their inquiries into loyal customers.

Virtual Receptionist

Experience the exceptional service of America's top virtual receptionists, who work around the clock as a flawless extension of your team. They are dedicated to handling inquiries and ensuring your customers leave with a smile.